Please click on the appropriate letter below to take you straight to the relevant section of the page.

A, B, C, D, E, F, H, I, L, M, N, O, P, R, S, T, V, W



Air Quality Progress Report 2010

How we review and assess air quality in the borough.
Environmental Health
Telephone: 020 8545 3025

Anti-Bullying Strategy 2014-2016

Our shared commitment with partner agencies to tackle bullying.
Virtual Behaviour Service
Telephone: 020 8288 5612

Anti-Fraud and Corruption Strategy 2010

How we plan to combat fraud and corruption.
Corporate Services
Telephone: 020 8545 3461



Brand Guideline for Partnerships

How to use Merton’s logo if you’re working in association or partnership with us.
Telephone: 020 8545 3327 

Business continuity - see Strategic Business Continuity Plan

Business Plan 2019 - 2023

Business Strategy 2015-2019

What we aim to achieve for residents between 2015-2019.
Business Planning
Telephone: 020 8545 3451



Care Leaver Strategy

Carers Strategy

Child Protection Guidelines 2004

The procedures we follow when we suspect a child is being abused.
Social Inclusion
Telephone: 020 8545 3950, 020 8545 4090

Children and Young People Plan 2016-2019

How Merton’s Children’s Trust aims to improve the life chances of the borough’s young people.
Children, Schools and Families
Telephone: 020 8545 4090

Civic Centre Accommodation Strategy

Climate Change Strategy

How we plan to reduce carbon emissions and take action on climate change.
Future Merton
Telephone: 020 8545 3837 and 020 8545 4141

Community Cohesion Strategy

Community Plan

Merton Partnership's overarching vision and ambition for the local area.
Policy Strategy and Partnerships
Telephone: 020 8545 4632

Corporate Asset Management Plan 2011-2015

Our asset decision making processes, management protocols and policies.
Property Management Review
Telephone: 020 8545 3083

Corporate Complaints Policy


How we operate, make decisions and ensure we’re efficient, transparent and accountable to local people.

Contaminated Land Strategy

Copy available as an email request.
Environmental Health Team
Telephone: 020 8545 3025

Culture and Sport Framework

Customer Contact Strategy

How we plan to improve the way customers access our services.
Business Improvement
Telephone: 020 8545 4158

Customer Service Charter

The standards that you can expect from us and how staff apply these standards.
Merton Link
Telephone: 020 8274 4901



Developing Safe Working Practices 2004

How you can minimise the risk of being accused of improper conduct if you work with children and young people in Merton.
Social Inclusion
Telephone: 020 8545 4090



Early Intervention and Prevention Strategy

Our vision to build resilience and protective factors in the lives of children, young people and their families.
Children, Schools and Families
Telephone: 020 8545 3834

Early Years Childcare Sufficiency Assessment

How we ensure there is sufficient childcare in Merton by working in partnership with childcare providers.
Family Services Directory
Telephone: 020 8545 4090

Economic Development Strategy 2012

How we plan to help boost Merton's economy, support business growth, reduce unemployment and increase training opportunities
Future Merton
Telephone: 020 8545 3822

Employment and Skills Action Plan

How we and our partners will provide training and development for the unemployed in Merton.
Future Merton
Telephone: 020 8545 3066

Emergency Plan

The plans we have in place to respond to an incident or emergency within the borough quickly and effectively.
Emergency Planning
Telephone: 020 8274 4901

Environmental Health Trading Standards and Licensing Services - Regulators Compliance Code and Enforcement Policy

How we apply enforcement guidelines in a consistent, open and clear manner.
Environment and Regeneration
Telephone: 020 8274 4901

Equality Analysis

We carry out these assessments when we develop and review policies, strategies procedures, functions and services to ensure that everyone can access our services.
Policy, Strategy and Partnerships
Telephone: 020 8545 4637

Equality and Community Cohesion Strategy 2017-21

How we value diversity and promote equality.
Policy, Strategy and Partnerships
Telephone: 020 8545 4637



Flexible Working Policies

Overarching Flexible Working Policy

Field Worker Policy

Home Working Policy

Accommodation and Hot Desk Policy



Health and Wellbeing Strategy

Heritage Strategy 

Homelessness Strategy 2008 - 2013

How we plan to prevent homelessness by providing permanent housing solutions before people become homeless.
Hard copies available.
Housing Strategy and Development
Telephone: 020 8545 3685

Housing Renewal Policy

The grants available for improvements to private houses and who qualifies.
Environmental Health
Telephone: 020 8545 3025

Housing Strategy 2012-2015

Our strategy for dealing with local housing needs and housing supply.
Housing Strategy
Telephone: 020 8545 3619



Information Governance Policy

Information Management Strategy

Interim Homeless Placements Policy

IT Strategy

How we plan to improve the effectiveness of our services by identifying and providing business solutions that exploit information.
IT Services
Telephone: 020 8545 4183



Local Plan

The Local Plan guides development proposals and planning decisions in Merton.
Future Merton
Telephone: 020 8545 3837

Core Planning Strategy

Sites and Policies Plan and Policies Map

Looked after Children’s Strategy



Medium Term Financial Strategy 2013-2017

A three-year financial plan forming the framework within which we develop our business and services plans.
Corporate Finance
Telephone: 020 8545 3458



Neighbourhood Renewal Strategy

How we plan to ‘bridge the gap’ between disadvantaged areas and more affluent parts of the borough.
Regeneration and Partnerships
Telephone: 0300 500 3000



Open Spaces Strategy 2010-2011

How we plan to provide a network of accessible open spaces and high quality recreational facilities to meet the needs of future Merton residents.
Leisure and Cultural Services
Telephone: 020 8545 3652

Over 50s Strategy

How we plan appropriate services for the future to enable residents to enjoy life, contribute to society and stand up for their rights.
Community and Housing
Telephone: 020 8545 3770



Post-16 Transport Policy

How we aim to ensure that students post-16 are able to travel to and from school, college or other post 16 education or training courses.

Procurement Strategy 2018

How we plan to undertake procurement activities efficiently and economically whilst contributing to the economic, social and environmental benefits of Merton.
Corporate Procurement
Telephone: 020 8545 4582

Prosecution Policy 2010

How we deal with fraud including housing and council tax fraud and what actions we can take to recover money.
Corporate Services
Telephone: 020 8545 3461



Rights of Way Improvement Plan

How we plan to improve local rights of way, such as footpaths, cycle tracks, bridleways, to meet the present and future needs of the public.



Safeguarding Children’s Board Annual Plan

Safer and Stronger Strategic Assessment

School Expansion Strategy

Severe Weather Plan

How we will activate, allocate and deploy council resources in the event of severe weather.
Telephone: 020 8545 3384

Social Inclusion Strategy and Corporate Charging Policy 2008

How we plan to protect at risk residents and tackle the multiple and inter-linked problems that can lead to social exclusion
Policy and Partnerships
Telephone: 020 8545 3706

Social Media Acceptable Use Policy

South London Waste Plan

Special Educational Needs and Disabilities Strategy

Strategic Business Continuity Plan

The arrangements we have in place in case of an emergency involving our assets and resources. For security reasons the plan is available in summary form only.
Corporate Safety Services
Telephone: 020 8545 3384

Sustainable Transport Strategy and Local Implementation Plan (LIP2)

How the borough can contribute to the Mayor of London’s Transport Strategy (MTS) and the transport objectives contained in our planning policy and strategy documents.
Future Merton
Telephone: 020 8545 3837



Tenancy Strategy



Violence against Women and Girls Strategy

Visual Identity Guidelines

How to use Merton's logo and corporate style in printed material.

Volunteering Strategy 

How we plan to make Merton a place where volunteering is recognised and adds value to public services.
Policy, Strategy and Partnerships
Telephone: 020 8545 4632
For more information, visit Merton Voluntary Service Council



Waste Management Strategy 2006-2021

How we propose to manage municipal solid waste over the next 15 year
Waste Services
Telephone: 020 8545 3131

Whistleblowing Policy

How we encourage whistleblowing to raise concerns about fraud, corruption, child abuse and safety risks of pollution.
Corporate Services
Telephone: 020 8545 3461