Access to email and the Merton Council network for staff and authorised partners

You need to use a security token as well as your network username and password to access these services.

First-time user?

Before connecting to the Merton Netscaler Gateway you will need to install Citrix Receiver.
Citrix Receiver Installation Guide

Having problems logging in?

Forgotten your password

You can reset your password online.

Your account is locked

You can unlock your account online.

"Incorrect credentials" error

You may need to reset your security token.

Other problems

Telephone the IT Service Desk on 020 8545 3563 between 8am and 6pm, Monday to Friday.