Access to email and the Merton Council network for staff and authorised partners
You need to use a security token as well as your network username and password to access these services.
Access your email and calendar (Outlook Web Access)
Access Merton Council's network (Netscaler Gateway)
Using your own device?
Follow the steps in this guide:
Citrix Workspace Installation Guide
Having problems logging in?
Forgotten your password
You can
reset your password online.
Your account is locked
You can
unlock your account online.
"Incorrect credentials" error
You may need to
reset your security token.
Other problems
Telephone the IT Service Desk on 020 8545 3563 between 8am and 6pm, Monday to Friday.
