Access to email and the Merton Council network for staff and authorised partners
You need to use a security token as well as your network username and password to access these services.
Before connecting to the Merton Netscaler Gateway you will need to install Citrix Receiver.
Citrix Receiver Installation Guide
Having problems logging in?
Forgotten your password
You can reset your password online.
Your account is locked
You can unlock your account online.
"Incorrect credentials" error
You may need to
reset your security token.
Telephone the IT Service Desk on 020 8545 3563 between 8am and 6pm, Monday to Friday.