On this page


A hate incident is any incident that is perceived by the victim or any other person as being motivated by a hostility or prejudice based on a persons perceived:

  • race
  • religion or belief
  • gender identity
  • sexual orientation
  • disability

Hate incidents can take many forms including:

  • name calling
  • arson (fire)
  • spitting
  • verbal abuse and harassment
  • graffiti
  • attacks or violence
  • damage to property or belongings (such as your car or home)
  • threats and intimidation
  • psychological and emotional violence
  • abusive telephone calls
  • offensive literature (such as letters, emails, leaflets and posters).

When hate incidents are criminal offences they are known as hate crimes.

Report it

All hate incidents are unacceptable and no incident should go unreported. Many victims do not report their experience because they are scared, worried about not being believed, or think that there is nothing that can be done.

By reporting incidents you help us to understand and respond to hate crime in the borough. Your report can help us find out where things happen and how they happen. We can then help you and others. There are a number of ways to report hate crime, either directly to the police or through a third party.


You can report incidents to the police directly:

Other ways to report

The organisations and services below offer ways to report the incident without having to talk directly to the police.

  • Stop Hate UK Helpline
    You can speak confidentially to Stop Hate UK 24 hours a day, seven days a week to report a hate crime or incident:
    Call Stop Hate UK free on 0800 138 1625
    Text ‘Stop Hate UK’ to 07717 989 025
    Report online using the  Stop hate UK website
    British Sign Language (BSL) users can report via the interactive BSL link on Stop hate UK website
  • True Vision provides information about hate crime or incidents and how to report it. It is police funded, and allows you to submit a report to your local police force.
  • Crimestoppers is a national organisation that allows victims or anyone with any information about crime to report it anonymously.

Third party reporting centres

Merton's 'third party reporting centres' have been trained to assist you in submitting a report to the police, and can make such a report your behalf.

All libraries in Merton are 3rd Party reporting centres. Please see the list of Libraries in Merton and their opening times.

Safer Merton Third Party Reporting Protocol

Support services

Advice surgeries

Our advice surgeries are a safe space to discuss hate crime and how to report it anonymously. Members of the public can get free advice with no appointment necessary.

  • Wednesday 11 January 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 8 February 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 8 March - 12.00pm - 1.00pm - Mitcham Library
  • Wednesday 12 April 2023 - 12.00pm - 1.00pm - Morden Library
  • Wednesday 10 May 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 14 June 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 12 July 2023 - 12.00pm - 1.00pm - Wimbledon Library
  • Wednesday 9 August 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 13 September 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 11 October 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 8 November 2023 - 12.00pm - 1.00pm - Civic Centre
  • Wednesday 13 December 2023 - 12.00pm - 1.00pm - Civic Centre

Hate Crime Strategy

Our Hate Crime Strategy sets out our commitment to tackling perpetrators of hate crime and identifies how we will support our victims.

Contact us

Safer Merton
Merton Council
Civic Centre
London Road

Telephone: 020 8545 4146 
Email: safer.merton@merton.gov.uk