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Accessibility statement for Merton Council website

This website is run by Merton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using the options on your computer
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • "Alt text" is missing from some images, which means they can't be read by assistive technology such as screen readers
  • Changing some drop-down boxes causes the page to reload
  • Headers are missing from some tables
  • The HTML code on some pages is not strictly valid
  • Some fields on forms don't have labels that can be read by a screen reader
  • Some pages aren't mobile-friendly
  • Some form fields can't be automatically filled in by browsers (autocomplete attributes are not set)
  • Some links and buttons have insufficient contrast between text and background colour
  • Some links can't be accessed using a keyboard
  • Some menus are split into two lists instead of being one simple list
  • Some pages contain empty headings
  • The language of some pages is not specified
  • The same link text is used for multiple different destinations on some pages
  • There is no option to skip repeated content on some pages
  • Titles are missing from some iframes
  • Some PDF documents are not accessible in a number of ways including missing text alternatives and missing document structure

Further information about these problems and our plans to fix them are listed below.

Feedback and contact information

Please contact us if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the Web Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Merton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Alt text is missing from some images, which means they can't be read by assistive technology such as screen readers. This affects online payment pages. This fails the criterion "1.1.1 Non-text Content (Level A)". We plan to fix this by December 2020.
  • Changing some drop-down boxes causes the page to reload. This affects news pages, RingGo parking permits. This fails the criterion "3.2.2 On Input (Level A)". We plan to fix this by November 2020.
  • Headers are missing from some tables. This affects RingGo parking permits. This fails the criterion "1.3.1 Info and Relationships (Level A)". We plan to fix this by November 2020.
  • HTML contains duplicate IDs. This affects online payments. This fails the criterion "4.1.1 Parsing (Level A)". We plan to fix this by December 2020.
  • HTML is used to format content on some pages. This affects a number of pages on our website. This fails the criterion "1.3.1 Info and Relationships (Level A)". We plan to fix this by December 2020.
  • Labels are missing from some fields on forms. This affects online forms. This fails the criterion "3.3.2 Labels or Instructions (Level A)". We plan to fix this by March 2021.
  • Some pages aren't mobile-friendly. This affects online payments. This fails the criterion "1.4.10 Reflow (Level AA)". We plan to fix this by December 2020.
  • A search box is not labelled correctly. This affects consultation pages. This fails the criterion "1.3.1 Info and Relationships (Level A)". We plan to fix this by December 2020.
  • Some form fields can't be automatically filled in by browsers (autocomplete attributes are not set). This affects online forms. This fails the criterion "1.3.5 Identify Input Purpose (Level AA)". We plan to fix this by March 2021.
  • Some links and buttons have insufficient contrast between text and background colour. This affects a number of pages on our website. This fails the criterion "1.4.3 Contrast (Minimum) (Level AA)". We plan to fix this by December 2020.
  • Some links can't be accessed using a keyboard. This affects RingGo parking permits. This fails the criterion "2.1.1 Keyboard (Level A)". We plan to fix this by November 2020.
  • Some menus are split into two lists instead of being one simple list. This affects information pages. This fails the criterion "1.3.1 Info and Relationships (Level A)". We plan to fix this by December 2020.
  • Some pages contain empty headings. This affects consultation pages. This fails the criterion "1.3.1 Info and Relationships (Level A)". We plan to fix this by December 2020.
  • The language of some pages is not specified. This affects My Neighbourhood search, payments, Planning Explorer. This fails the criterion "3.1.1 Language of Page (Level A)". We plan to fix this by December 2020.
  • The same link text is used for multiple different destinations. This affects information pages, RingGo parking permits. This fails the criterion "2.4.4 Link Purpose in Context (Level A)". We plan to fix this by December 2020.
  • There is no option to skip repeated content. This affects Planning Explorer, councillors, meetings and elections pages. This fails the criterion "2.4.1 Bypass Blocks (Level A)". We plan to fix this by December 2020.
  • Titles are missing from some iframes. This affects information pages. This fails the criterion "4.1.2 Name, Role, Value (Level A)". We plan to fix this by December 2020.
  • Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested in September 2020. The test was carried out by Merton Council.

We tested the site using the WebAIM WAVE and Deque Axe accessibility testing tools, SiteImprove automated testing service, and manual evaluation using the JAWS and NVDA screen readers.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.