Problems on Red Routes (roads with painted double red lines) should be reported to Transport for London.
Bus shelters in Merton are managed and maintained by JC Decaux, and damaged shelters should be reported to UK.Incident-Management@jcdecaux.com.
What happens next
After you report a road, footpath or street furniture defect, we will visit the site to make an inspection. We will arrange for our contractor to repair the defect if it meets our criteria for repair. This can take 28 days after the inspection. Otherwise, it will be monitored for deterioration as part of our inspection schedule.
Funding from central government
When we apply for funding from central government for highway maintenance we have to publish details on our website.
- Pothole Fund application form 2014
- Pothole Fund application 2014 - supporting documentation
- Quarterly report for the period ending 30 September 2014
- Financial Monitoring Report to December 2018 Cabinet (2nd Supplementary Agenda Page 25, paragraph 4.5): how we shared the funds towards improving our roads.