We aim to maintain all footpaths and roads in a safe and attractive condition.
Once you report a road, footpath or street furniture defect, we will visit the site to make an inspection. If the defect meets our criteria for repair, we will request the repairs to be carried out by our contractor. This can take 28 days after the initial inspection.
If the defect does not meet our criteria for repair at this time, it will be monitored as part of our inspection schedule for any deterioration.
Problems on Red Routes (roads with painted double red lines) should be reported to Transport for London.
Bus shelters in Merton are managed and maintained by JC Decaux. All reports of damaged shelters need to be reported to IncidentManagement@jcdecaux.co.uk
Report a problem
Report a damaged pavement
Report a faulty manhole cover
Report damage to street furniture
Report a litter, fly-tipping or street cleaning problem
Report another problem with a road or pavement
Funding from central government
When we apply for funding from central government for highway maintenance we have to publish the application form on our website.