We aim to keep roadside grass verges, shrubs and trees in a safe and attractive condition.

Report damage to a grass verge

WildWays

Some verges are mown only once a year to help boost local biodiversity. These are called WildWays and are marked with signs.

WildWays: boosting biodiversity on grass verges

Service standards

We will:

• cut grass verges often enough (depending on the weather) to keep them neat and tidy, unless the area is planted with bulbs;
• prune and maintain all shrub beds planted along roads and on roundabouts we are responsible for looking after; and
• prevent cars damaging roadside verges and trees by using defences such as wooden posts.

We aim to:

• complete all emergency safety repairs within 24 hours of being notified of them;
• give at least two weeks' notice of all major maintenance works we have planned, and
• answer your formal complaints within 15 working days of receiving them.

It will help us if you:

• don’t park your vehicle on grass verges;
• tell us about any roadside areas where the grass, shrubs or trees are in a poor condition; and
• carry out any requests we put up on signs about cutting work.