We deal with trip hazards and other defects on pavements in the following priority order.
- Slab movement, uneven ironwork, and potholes with a trip exceeding 20mm in a busy urban area
- Depression greater than 25mm deep and less than 600mm in plan
- Cracking with a gap wider and deeper than 15mm
- Slab movement, uneven ironwork, and potholes with a trip exceeding 20mm in a lightly pedestrianised area
- Major cracking on busy pavement (but with gap width/depth less than 15mm)
- Overhanging vegetation
- Weed contamination of pavement surface on busy pavement
- Major cracking on less busy pavement (but with gap width/depth less than 15mm)
- Defective trenching with level difference exceeding 10mm
- Standing water (could be Priority 1 if on a busy urban pavement and freezing conditions are anticipated)
- Tarmac disintegration (fretting) with less than 20mm difference in level on urban pavements
- Weed contamination of pavement surface
Once you report a road, footpath or street furniture defect, we will visit the site to make an inspection. If the defect meets our criteria for repair above, we will request the repairs to be carried out by our contractor. This can take 28 days after the initial inspection.
If the defect does not meet our criteria for repair at this time, it will be monitored as part of our inspection schedule for any deterioration.
Damage to pavements by vehicles
Pavements can be damaged by vehicles driving on them.
In the case of damage, please report the vehicle details so that we can recover the full cost of repairs to the pavement.
Roadworks and pavement safety
When the road or pavement is being worked on the organisation carrying out the maintenance is responsible for making sure pedestrians and other traffic can pass safely.
A 'private' or 'unadopted' street is one that is not maintained by us. The responsibility for private streets lies with the street owners. These are usually the people who live on the street.
Repairing a private street is usually the responsibility of the owner of the property that fronts onto the street. If the problem is thought to be a danger (for example a deep hole in the road suddenly appearing) please report it to us using the link above and we can arrange to make it safe by placing barriers or road closures around the hazard. However, the permanent repairs are then to be carried out by the owner.