This service will be unavailable on Sunday 19 January from 8pm for up to 4 hours. We are sorry for any inconvenience this causes.
Report a damaged pavement
We deal with trip hazards and other defects on pavements in the following priority order.
- Slab movement, uneven ironwork, and potholes with a trip exceeding 20mm in a busy urban area
- Depression greater than 25mm deep and less than 600mm in plan
- Cracking with a gap wider and deeper than 15mm
- Slab movement, uneven ironwork, and potholes with a trip exceeding 20mm in a lightly pedestrianised area
- Major cracking on busy pavement (but with gap width/depth less than 15mm)
- Overhanging vegetation
- Weed contamination of pavement surface on busy pavement
- Major cracking on less busy pavement (but with gap width/depth less than 15mm)
- Defective trenching with level difference exceeding 10mm
- Standing water (could be Priority 1 if on a busy urban pavement and freezing conditions are anticipated)
- Tarmac disintegration (fretting) with less than 20mm difference in level on urban pavements
- Weed contamination of pavement surface
Damage to pavements by vehicles
Pavements can be damaged by vehicles driving on them.
In the case of damage, please report the vehicle details so that we can recover the full cost of repairs to the pavement.
Road or pavement maintenance
When the road or pavement is being worked on the organisation carrying out the maintenance is responsible for making sure pedestrians and other traffic can pass safely.
A 'private street' is a street that is not maintained by us. These are also called 'unadopted' streets.
The responsibility for private streets lies with the street owners. These are usually the people who live on the street.
Read more about unadopted streets
Report a private street that is unsafe
This is usually the responsibility of the owner (usually the owner of the property that fronts onto the street). If the problem is thought to be a danger (for example a deep hole in the road suddenly appearing) we can arrange to make it safe by placing barriers or road closures around the hazard. However, the permanent repairs are then to be carried out by the owner.