If you qualify for help from social services following a needs assessment, you can choose to receive payments from us (called 'direct payments') to buy the services you need to meet your needs. This is instead of receiving the services direct from the council.

Many people who use direct payments find they have more choice, control and flexibility. They are also responsible for accounting for how the money is spent. A direct payment cannot affect social security benefits nor be classed as taxable income. There is no maximum or minimum level to a direct payment, but it must be cost-effective and must be enough to purchase support of a quality acceptable to the local authority.


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Related websites

  • NHS: direct payments
  • ACAS - information and advice on employment issues
  • GOV.UK - advice on many different areas, including your responsibilities as an employer
  • Carers Support Merton - help and advice for carers in Merton
  • PA Net - help and information when you are employing a personal assistant


Contact us

Direct Payments Team
Merton Civic Centre
London Road

Email: Directpaymentsduty@merton.gov.uk