Use our collection service

In line with other London borough councils, we charge to collect bulky waste from homes.

  • You can arrange for your items to be collected on any weekday excluding public holidays.
  • We cannot specify the time of collection, only the day.
  • You must be up-to-date with council tax payments to use this service.
Book a bulky waste collection

Report a missed bulky waste collection

What we can collect

We can collect:

  • large electrical appliances (such as an oven, fridge, freezer, dishwasher)
  • televisions and computer monitors
  • bag of small electrical items (such as a kettle, toaster, electric toothbrush)
  • furniture (such as a bed, sofa, armchair, wardrobe)
  • roll of carpet
  • bagged household waste.

Please tie up or bag any loose materials, making sure they are not too heavy for one person to lift safely.

What we can't collect

We can't collect:

  • hazardous waste
  • soil
  • rubble
  • DIY, construction and demolition waste
  • sheds or fence panels.

Booking and paying for collection

  • Please book all your items for pick up at the same time - you can't add extra items to your collection after making a booking.
  • The collection service costs £31 for up to 3 items or £51 for 4 to 6 items.
  • You must pay in full at the time of booking.
  • We do not give refunds for cancelled collections or for removing items from a collection.
  • All items will be collected at the same time.
  • If you would like to make any changes to your booking, call us on 020 8274 4902 at least 2 working days before your collection day.

How to put your items out for collection

  • Cover sofas, mattresses and other soft furnishings with plastic to stop them getting wet.
  • Leave your items outside but within the boundary of your property, not on the public pavement or road.
  • Put your items outside by 6am on your collection day.
  • Make sure that our collection crew will be able to see and access the items without difficulty.

Other options

Ask your retailer

If you buy a new item that is delivered to your house, some retailers will take away your old item.

Take it to the reuse and recycling centre

You can take some bulky items to the Recycling Centre at Garth Road but you must book in advance.

Sell it or give it away

If the item is in working order you may be able to donate it to charity, give it away or sell it. 

These services may be unavailable due to coronavirus restrictions. Please check the websites below carefully, and follow government guidance at all times.

Local charities where you can donate items include:

To sell or give away your item you can try: