If your rubbish or recycling was not collected on your collection day, and you presented it correctly, then you can report it to us up to
two days after your collection day and we will return to collect it.
- put it out by 6am on your collection day (unless you have a
- put it in the
- put it at the front edge of your property where it can be seen clearly, but not on the road or pavement
- take your black bags out of your outside bin, if you have one
- make sure your bags are not split
If you did not present your rubbish and recycling as listed above, or your collection day was more than two days ago, then we will not be able to return for it until your next scheduled collection day.
Communal collection problems
Some properties with communal collections are currently experiencing disruptions to their collections.
If you are affected, please report it below. If you are unable to report your communal missed collection online, please email
We are sorry for the inconvenience this may be causing you, and we are working with our contractor to resolve this as soon as possible.
Report a missed collection
What did we miss?