If your recycling or rubbish was not collected, and you presented it correctly, you can report it to us up to two days after your collection day and we will return to collect it.

You must:

  • put it out by 6am on the correct collection day (unless you have a time-banded collection)
  • put it in the correct containers
  • put it at the front edge of your property where it can be seen clearly, but not on the road or pavement
  • make sure your bags are not split

If you did not present your rubbish and recycling as listed above, or your collection day was more than two days ago, then we will not be able to return to collect it until your next scheduled collection day.


Your collection day may have changed from 1 October 2018

Your collection day may have changed as part of our recent service changes.

Find your collection day


Report a missed collection

What did we miss?

Bulky waste

Commercial waste

Other household waste