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Any other change: Housing Benefit and Council Tax Support

If you have had any other change such as moving out of the borough, increase or decrease in your savings, children or other adults moving in or out.

 

Step 1 - Report the change

If you have already registered for our online My Tax and Benefits service you can log in and report your change of circumstances there.

If you are not registered, contact Merton Benefits Service straight away by phone, email or fax to tell us about the change. If you email or fax us please make sure you tell us:

  • the date it happened;
  • the details of the change,
  • whether you want to claim further HB or CTS under your new circumstances.

Telling us quickly will ensure you are not overpaid HB or CTS.

NOTE: You may also post a letter to us but a letter will take longer to reach us and you may be overpaid whilst it is on its way to us.

 

Step 2 - notify us in writing and claim further benefit

What you do depends on whether you want to claim HB or CTS at your new address in Merton.

If you want to claim further HB or CTS

Once you have told us about the change of address in Step 1, you should. If you are unable to upload proof please follow the instructions on the link.

If we need more information we will contact you.

If you do not want to claim further HB or CTS

If you phoned* us to tell us about the change you should email or fax us to tell us:

  • the date of the change;
  • details of the change and
  • that you do not want to claim further HB or CTS at your new address in Merton.

*NOTE: If you do not want to claim at your new address and you have already emailed or faxed the details in Step 1 you do not need to do this again.