We will only collect your rubbish and recycling if you:

  • put it out by 6am on your collection day (unless you have a time-banded collection)
  • put it in the correct containers
  • put it at the front edge of your property where it can be seen clearly, but not on the road or pavement
  • take your black bags out of your outside bin, if you have one
  • make sure your bags are not split

If you put your rubbish out late it may not be collected. Collection times can change, for example due to roadworks or bad weather.

 

Recycling boxes

Please help us by keeping your recycling dry: store it under cover until your collection day and place paper and cardboard in a plastic bag.

 

Time-banded collections

If you have a time-banded collection please:

  1. place your waste on the pavement, immediately against your premises
  2. residents must put their waste in purple and blue bags
  3. businesses must be their waste in orange and pink bags

 

Purple and blue bag recycling and rubbish collections

If you have no space to store your waste outside, we supply you with purple bags for recycling and blue bags for rubbish.

You can put out no more than two blue bags and two purple bags on your collection day.

We deliver new bags every six months.

 

Get help putting out your recycling and rubbish

If you are physically unable to put out your recycling and rubbish you may be able to use our assisted collection service.

Apply for help with putting out your recycling and rubbish

To cancel an assisted collection service please contact our waste helpline:
Telephone 020 8274 4902
Minicom 020 8545 3245