If your business is based in the borough and you need advice on consumer or fair trading matters, you can contact us directly at email@example.com or telephone 020 8545 3025.
You can also visit the Business Companion website which covers all major Trading Standards legislation.
For comprehensive and up to date guidance on how to deal with customer complaints, refunds and returns visit the Sale of Goods Act (SOGA) hub website. All the training and promotional materials provided are available to access online or to download in a variety of formats.
We offer talks to local community groups, schools and business organisations on consumer rights and legislation. We want to ensure that everyone has the tools and information they need to deal with a modern trading environment.
Request an educational talk
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Contact the Citizens Advice consumer helpline
Citizens Advice consumer service can:
- help you sort out a problem or disagreement with a trader
- tell you what your rights as a consumer are
- provide pre-shopping advice before you buy goods or services
- provide general advice on how to avoid unscrupulous traders or 'cowboys'
- explain consumer-related issues such as warranties, credit, internet shopping, refunds and replacements.
- provide advice on avoiding trading scams. You can also report any scams you have experienced.
If necessary, Citizens Advice will refer your complaint to us so that we can investigate breaches of criminal legislation. Please note that we cannot assist in individual disputes with traders.
European Consumer Centre for Services (ECCS)
The ECCS provides general information on consumer laws and rights when you are thinking of buying a service from another EU member state. They can answer many of the questions you may have and help you choose the correct service and the correct service provider. The ECCS also provide details of organisations that can give practical assistance in the case of a dispute.
They can be contacted on 0845 608 94 94 (Monday to Friday 10:00 am to 3:00 pm). Alternatively you can visit their website at www.ukecc-services.net or email firstname.lastname@example.org
London Trading Standards Authorities
The website for all Trading Standards departments in London with useful advice leaflets and online services.
Trading Standards Institute
Provides information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.
Office of Fair Trading
Government department promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive.
- Department for Business, Energy and Industrial Strategy
A government department that works to create the best environment for business success in the UK.
- Merton Citizens Advice Bureau
Provides advice and advocacy services in Merton.
HM Revenue and Customs
Helps businesses deal with VAT, Customs, Excise and all other related matters.
Financial Conduct Authority
Find out about financial products and services, how to avoid scams or make a complaint.