This page tells you how to claim Housing Benefit from London Borough of Merton. If you live outside the London Borough of Merton you must apply for Housing Benefit from the borough that you live in. See Find your council if you are not sure what bourough you live in

Please see Council Tax Support, if you are not claiming Housing Benefit and only want to claim Council Tax Support (for example, because you own your home)

 

On this page

Please look at the list of circumstances below and click the one that applies to you. If you are not sure them scroll through them and a brief explanation will help you decide if you need to fill in a form.

 

If you are claiming Universal Credit

You should only claim Housing Benefit if you are living in specified exempt accommodation. If you do not, must claim Universal Credit housing cost element from the Department of Work and Pensions for help with your housing costs. You are not eligible to claim HB. Please to to the GOV.UK to claim Universal Credit. If you have not yet signed your claimant commitment you may claim HB but we will cancel this once your UC claimant commitment has been signed.

You can however, still claim Council Tax Support from Merton using our online claim form.

 

If you are about to apply for a DWP benefit

Ask to claim claim Housing Benefits with these benefits when you claim the following benefits through the DWP Jobcentre Plus:

Jobcentre Plus will handle the claim and you'll only need to answer questions once.

See Job Centre Plus website for more details of how to claim.

NOTE: If you make a claim for HB at the same time as these benefits, we will send you a shortened claim form to claim Council Tax Support when the Jobcentre Plus tell us about your claim for HB.

 

If you have already applied for HB when you claimed a DWP benefit

You do not need to fill in a form for HB if you have made a new claim for Housing Benefit (HB) when you claimed a benefit listed above. The DWP will forward your claim to us.

If you are not sure if you have already claimed HB in this way please contact Jobcentre Plus.

Note: If you make a claim for HB at the same time as these benefits, we will send you a shortened claim form to claim Council Tax Support when the Jobcentre Plus tell us about your claim for HB.

 

If you are about to claim Pension Credit

When you claim Pension Credit through the Pensions Service ask to claim HB at the same time. The Pension Service will send us all the information necessary for us to process your Housing Benefits.

See the Pension Credit claims line for more details.

NOTE: If you make a claim for HB at the same time as these benefits, we will send you a shortened claim form to claim Council Tax Support when the Jobcentre Plus tell us about your claim for HB.

 

If you already get Pension Credit

To make a claim for HB, download and print the shortened Pensioner Claim Form from our benefit forms page. Fill it in and return it to us.

 

New claims under other circumstances

If you live in London Borough of Merton and none of the above apply to you and you are making a new claim under other circumstances (see some examples below) you should apply for HB and CTS online using our online claim form

Examples

Tell us about the change in the additional details section of the form.

If you are unable to use the online form, go to our HB and CTS downloadable form.

About the online form

The online form is quicker and easier to complete and saves time. Generally, on line claims get assessed more quickly as:

  • they are sent to us straightaway rather than waiting for a paper form to be delivered;
  • we will be able to tell you what proof is needed to support your claim rather than waiting for us to call you or write to you and tell you;
  • we will also confirm receipt of the claim if you give us an email address so you are confident that your claim has been made.

Council Tax Support: You can also use this form to claim Second Adult Reduction. See Council Tax Support for more details.

 

Contact us

For more details about our opening hours and how to contact us, go to Merton Benefits Service contact page.

 

See also

 

Contact us

Merton Benefits Service
PO Box 610
Merton Civic Centre
Morden
SM4 5ZT

Tel: 020 8274 4903
Fax: 020 8545 3960
Textphone: 020 8545 3959
Email: housing.benefits@merton.gov.uk