To report a problem with roadworks you can either contact us or, if the works are being carried out by a utility company, you may wish to contact them directly.

If possible, please tell us the reference number when reporting roadworks.

 

Report a problem

Our contractors dig up roads and pavements when introducing traffic management schemes, constructing dropped curbs or carrying out road, bridge and pavement maintenance.

Utility companies also dig up pavements and roads to install, renew or repair their equipment.

By law, all utility companies working on public highways must:

  • operate safely
  • return the road or pavement to its original condition
  • ensure that staff are appropriately qualified
  • notify the council of their proposed works.

All works must have a visible courtesy sign that gives the contact phone number and who the contractor is working for.

Utility company contact details

Utility

Website

Service

Telephone

Thames Water

www.thameswater.co.uk

Water and public sewer / drains

0845 9200 800

Sutton & East Surrey Water

www.waterplc.com

Water and public sewer / drains

01737 772000

EDF Energy

www.edfenergy.com

Electricity

Customer Services - 020 7242 9050 Emergencies - 0800 0280 247

Southern Gas Networks

www.scotiagasnetworks.co.uk

Gas

Leaks (emergencies only) 0800 111999

Other enquiries 01926 653000

BT Openreach

www.bt.com

Telephone

0800 800 150

Virgin Media

www.virginmedia.com

Cable

0800 183 0123

Transport for London

www.tfl.gov.uk

Red routes, strategic route network, traffic signals

Traffic signals faults 020 7941 2010 Red Route Issues 020 7343 5000