To be eligible for support from us, you need to meet all three of these conditions:

  1. Your needs are related to a physical or mental impairment or illness.
  2. As a result, you are unable to achieve two or more of the following:
    • Maintain nutrition – access food or drink to remain in good health
    • Maintain personal hygiene – wash yourself and your own clothes
    • Manage toilet needs
    • Clothe and dress yourself – such as dressing suitably for the weather
    • Use your home safely – use the kitchen and stairs, and enter and leave your property, safely
    • Maintain a clean and safe home and access essentials such as water, electricity, and gas
    • Develop and maintain family or other personal relationships – and develop new ones
    • Access work, training, education, or volunteering
    • Make use of community services, such as public transport and access recreational spaces (this does not include NHS patient transport but may include your ability to attend healthcare appointments)
    • Carry out caring responsibilities for a child – such as parenting
  3. As a result of being unable to achieve these there is, or there is likely to be, a significant impact on your wellbeing.

If you do not qualify for care and support, we can still give you information and advice about where you can get help in your community.