We regulary survey residents in the borough, face to face by independent researchers, about their attitudes to their local area, council and council services. Over a thousand local people are interviewed in their homes and public places ensuring that the opinions of a broad mix of residents are collected. We have also surveyed young people between the ages of 11 and 17.

From 1999 to 2014 this survey was undertaken annual along side a London-wide survey, which enabled Merton to compare its results both with previous years and with the rest of London. This London wide survey was cancelled in 2015 as the previous contractor no longer wished to complete this work. As a result we have commissioned BMG to a deliver new survey for 2017 that uses some of the questions recommended by the Local Government Association (LGA) in their document 'Are you being served'. This allows us to compare some of our results to the national survey carried out by the LGA.

Results from the 2017 survey

Results of the 2017 residents survey

The results from the 2017 survey show a record number of residents think Merton Council is efficient and well run (76%). The survey also reports record satisfaction rates among residents who agree the council is doing a good job, responds quickly when asked for help and involves residents when making decisions.

Over 90% of Merton residents are satisfied with the local area as a place to live, which is significantly better than the national figure (80%). Most residents (96%) feel safe during the day and after dark (85%).

Nearly two thirds of residents agree the council provides value for money (65%), well above the national figure (47%). Seventy-five percent agree the council acts on the concerns of local residents and 81% were in agreement that the council kept them informed about services and benefits.

Significantly more residents said they were satisfied with the leisure and sport facilities compared with when the council asked residents in 2014. Resident satisfaction with all council services outweighed dissatisfaction, but repair of roads, parking, and street cleanliness in the borough all had lower satisfaction levels than other services. 63% did not feel litter on the streets was a problem in their local area, whilst 37% felt litter was a fairly or very big problem.


Previous surveys


Contact us

Consultation and Community Engagement,
Merton Civic Centre,
London Road

Tel: 020 8545 3896
Email: getinvolved@merton.gov.uk