We regularly survey residents in the borough, face to face by independent researchers, about their attitudes to their local area, council and council services. Over a thousand local people are interviewed in their homes and public places ensuring that the opinions of a broad mix of residents are collected. We have also surveyed young people between the ages of 11 and 17.

2021 survey

Results of the 2021 residents' survey

Due to Covid-19 restrictions this could not be a face-to-face survey so the collection method was changed to a telephone survey. DJS Market Research randomly selected phone numbers from a consumer database they own. The survey fieldwork was conducted in April and May 2021. This included telephone interviews with 1,005 adults that reflect our local population – segmented by age, ethnicity, gender, tenure, residence, disability and family composition. In addition, a different survey of 110 young people aged 11 – 17 was carried out in parallel.

The vast majority of Merton residents are satisfied with their local area as a place to live and a majority are satisfied with the way the council runs things. More than two thirds agreed that the council keeps them informed about local services. Parks and open spaces are by far the most valued aspect of Merton for residents while residents would most like to see improvements to streets, town centres and parking. In the wake of the murder of Sarah Everard it was noticeable that fewer people, especially women, felt safe after dark.

Previous surveys


Contact us

Consultation and Community Engagement,
Merton Civic Centre,
London Road

Tel: 020 8545 3896
Email: getinvolved@merton.gov.uk