We are committed to delivering customer-focused services. To achieve this, it is essential that we measure our performance, both against our own intentions and against others, and use that information to improve local services.
We have a range of performance indicators which we monitor regularly. Timely and accurate performance monitoring enables us to identify and address poor performance, and ensure we are continually improving.
Performance monitoring reports
Although many performance indicators are monitored monthly, we publish a quarterly performance dashboard detailing current and year-to-date progress on the performance indicators in our Business Plan.
The links below will take you to the latest dashboard, and the end-of-year dashboards from 2015 to 2019.
LAPS (Local Authority Performance Solution)
LAPS will help us to share, compare and analyse local performance data collected by all London boroughs. The aim of the project is to drive up overall performance and deliver value for money. More information can be found at the Local Authority Performance Solution (London Councils website)
The London Borough of Wandsworth currently provides performance data on its website, which includes a comparison against other London boroughs including Merton. You may find this helpful in comparing how we are doing against the rest of London: Open Council (Wandsworth)
Business Planning and Performance Officer
Customers, Policy & Improvement
London Borough of Merton
Merton Civic Centre
Telephone 020 8545 3398