We are committed to delivering customer-focused services. To achieve this, it is essential that we measure our performance, both against our own intentions and against others, and use that information to improve local services.
We have a range of performance indicators which we monitors regularly. Timely and accurate performance monitoring enables us to identify and address poor performance, and ensure we are continually improving.
Monthly performance monitoring reports
The Business Planning team produces a monthly performance dashboard detailing current and year to date progress on the Performance Indicators in our Business Plan 2018/22
The links below will take you to the latest monthly dashboard, and the end of year dashboards from 2014 to 2019.
LAPS (Local Authority Performance Solution)
LAPS will help us to share, compare and analyse local performance data collected by all London boroughs. The aim of the project is to drive up overall performance and deliver value for money. More information can be found at the Local Authority Performance Solution (London Councils website)
The London Borough of Wandsworth currently provides performance data on its website, which includes a comparison against other London boroughs including Merton. You may find this helpful in comparing how we are doing against the rest of London: Open Council (Wandsworth)
Business Planning and Performance Officer
Customers, Policy & Improvement
London Borough of Merton
Merton Civic Centre
Telephone 020 8545 3398