If you are contacted by someone claiming to be from Merton Council, or receive a message which appears to come from the council, be on your guard in case it's a scam.

Scammers sometimes pose as Merton Council or its staff, aiming to get your credit card or bank details, personal information, or to trick you into paying them money.

The scammer may:

  • say you are due a Business Rates refund, and ask for your bank details or payment
  • say you owe the council money, and ask you to make a payment
  • say the 'rateable value' of your property is wrong, and ask for payment to correct it.

Our staff will never phone you to ask you to provide your bank or card details. We will always write if we need to check any of these details.

If you receive a call or visit like this please do not give the caller your details.

If you believe your Business Rates assessment is incorrect, you can contact the Valuation Office Agency which will review it free of charge, but if you appeal your rates could go up as well as down.

Who to contact

You can contact us to check if the contact is genuine or not.

You can also report a scam to Action Fraud.

Contact us

Telephone: 020 8545 3751

Email: Business.Rates@merton.gov.uk

You can write to us at:
Business Rates
London Borough of Merton
PO Box No 559

We are no longer able to attend to personal visitors at the Civic Centre. You can email us anytime or telephone between 9am and 5pm.