If you don't find the answer to your parking query on the website, you can contact us in the following ways.


Online contact form

General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.

We will look into your enquiry and contact you as soon as possible.



020 8545 4661

We record calls for training and monitoring purposes.

There are 8 options on the voice menu: 

OptionDescriptionHours of availability
1Pay a Penalty Charge Notice (PCN)Monday to Friday, 9am to 5pm
2Parking permit and bay suspension enquiriesMonday to Friday, 10am to 4pm
3Report illegal parkingMonday to Saturday,7am to 10pm
Sundays 11:45am to 4pm.
4Advice about PCN appeal processMonday to Friday, 11am to 4pm
5View CCTV footage of parking/traffic contraventionMonday to Friday, 9am to 4pm
6Debt recovery/cases registered with the Environment and Traffic Adjudicators (ETA)Monday to Friday, 10am to 4pm
7Report a faulty pay and display ticket machineMonday to Friday, 9am to 5pm
8Blue Badge enquiriesMonday to Friday, 9am to 5pm

You can pay a Penalty Charge Notice (PCN) using the automated telephone payment system, 24 hrs a day, 7 days a week. Call 020 8545 3518, option 2.

Our officers can let you know about procedures but cannot discuss case details with you.

If you would like to make a representation (challenge) against a PCN write to us(address below).



Parking Services
London Borough of Merton
Civic Centre
London Road