If you don't find the answer to your parking query on the website, you can contact us in the following ways.
Online contact form
General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.
We will look into your enquiry and contact you as soon as possible.
020 8545 4661
We record calls for training and monitoring purposes.
There are 8 options on the voice menu:
|1||Pay a Penalty Charge Notice (PCN)||Monday to Friday, 9am to 5pm|
|2||Parking permit and bay suspension enquiries||Monday to Friday, 10am to 4pm|
|3||Report illegal parking||Monday to Saturday,7am to 10pm|
Sundays 11:45am to 4pm.
|4||Advice about PCN appeal process||Monday to Friday, 11am to 4pm|
|5||View CCTV footage of parking/traffic contravention||Monday to Friday, 9am to 4pm|
|6||Debt recovery/cases registered with the Environment and Traffic Adjudicators (ETA)||Monday to Friday, 10am to 4pm|
|7||Report a faulty pay and display ticket machine||Monday to Friday, 9am to 5pm|
|8||Blue Badge enquiries||Monday to Friday, 9am to 5pm|
You can pay a Penalty Charge Notice (PCN) using the automated telephone payment system, 24 hrs a day, 7 days a week. Call 020 8545 3518, option 2.
Our officers can let you know about procedures but cannot discuss case details with you.
If you would like to make a representation (challenge) against a PCN write to us(address below).
London Borough of Merton