If you can't find what you need on our website, you can contact us in the following ways.


Online contact form

General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.

We will look into your enquiry and contact you as soon as possible.



020 8545 4661

Calls are recorded for training and monitoring purposes.

There are 8 options on the voice menu: 

OptionDescriptionHours of availability
1Pay a Penalty Charge Notice (PCN)Monday to Friday, 9am to 5pm
2Parking permit and bay suspension enquiriesMonday to Friday, 10am to 4pm
3Report illegal parkingMonday to Saturday,7am to 10pm
Sundays 11:45am to 4pm.
4Advice about PCN appeal processMonday to Friday, 11am to 4pm
5View CCTV footage of parking/traffic contraventionMonday to Friday, 9am to 4pm
6Debt recovery/cases registered with the Environment and Traffic Adjudicators (ETA)Monday to Friday, 9am to 5pm
7Report a faulty pay & display ticket machineMonday to Friday, 9am to 5pm
8Blue Badge enquiriesMonday to Friday, 9am to 5pm

You can pay a PCN via the automated telephone payment system, 24 hrs a day, 7 days a week. The number for this service is 020 8545 3518, option 2.

If you are calling about a penalty charge notice (PCN), please note that our officers can give procedural advice but cannot discuss the details of the case with you.

If you wish to make a representation (challenge) against a PCN you must do so in writing.



Parking Services
London Borough of Merton
Civic Centre
London Road