If you don't find the answer to your parking query on the website, you can contact us in the following ways.

Online contact form

General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.

We will look into your enquiry and contact you as soon as possible. 


  • Pay a penalty charge notice (PCN): call 0300 456 0504 and choose option 2. This line is open 24 hours a day, 7 days a week.
  • Other enquiries: call 020 8545 4661. You can't pay or appeal against a PCN on this number. We record calls for training and monitoring purposes.

Our officers can let you know about procedures but cannot discuss case details with you.


Parking Services
London Borough of Merton
Civic Centre
London Road