If you can't find what you need on our website, you can contact us in the following ways.
Online contact form
General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.
We will look into your enquiry and contact you as soon as possible.
020 8545 4661
Calls are recorded for training and monitoring purposes.
There are 8 options on the voice menu:
|1||Pay a Penalty Charge Notice (PCN)||Monday to Friday, 9am to 5pm|
|2||Parking permit and bay suspension enquiries||Monday to Friday, 10am to 4pm|
|3||Report illegal parking||Monday to Saturday,7am to 10pm|
Sundays 11:45am to 4pm.
|4||Advice about PCN appeal process||Monday to Friday, 11am to 4pm|
|5||View CCTV footage of parking/traffic contravention||Monday to Friday, 9am to 4pm|
|6||Debt recovery/cases registered with the Environment and Traffic Adjudicators (ETA)||Monday to Friday, 9am to 5pm|
|7||Report a faulty pay & display ticket machine||Monday to Friday, 9am to 5pm|
|8||Blue Badge enquiries||Monday to Friday, 9am to 5pm|
You can pay a PCN via the automated telephone payment system, 24 hrs a day, 7 days a week. The number for this service is 020 8545 3518, option 2.
If you are calling about a penalty charge notice (PCN), please note that our officers can give procedural advice but cannot discuss the details of the case with you.
If you wish to make a representation (challenge) against a PCN you must do so in writing.
London Borough of Merton