If you don't find the answer to your parking query on the website, you can contact us in the following ways. 

Online contact form

General parking enquiry form
Do not use this form for penalty charge notice (PCN) appeals unless we have asked you to.

We will look into your enquiry and contact you as soon as possible. 


020 8545 4661

We record calls for training and monitoring purposes.

You can pay a penalty charge notice (PCN) using the automated telephone payment system, 24 hours a day, 7 days a week: call 0300 456 0504, option 2.

Our officers can let you know about procedures but cannot discuss case details with you.

If you would like to make a representation (challenge) against a PCN write to us(address below). 


Parking Services
London Borough of Merton
Civic Centre
London Road