The Parking Management function is responsible for civil parking and moving traffic enforcement in the London Borough of Merton, it is also responsible for the setting of charges for on and off-street designated parking spaces and parking permits and the management and administration of these assets.

Why we need your information and how we use it

There are two key areas for how we use your information, the first being pursuant to the recovery of outstanding penalty charges, we need this information to write to you to ensure that you are aware of any outstanding actions and the rights you have in relation to them. These penalty charges are issued under the Traffic Management Act 2004 (Parking Contraventions), the London Local Authorities Act (1996) as amended by the 2000 act (Bus lane Contraventions), and The London Local Authorities and Transport for London Act 2003 (Moving Traffic Contraventions). The second relates to the administration and sale of parking permits, we need this information to verify that you live in one of our controlled parking zones, this information is provided consensually so this is not mandated by legislation.

What type of information is collected from you

The information we collect and process is; your name, address and proof of vehicle ownership.

Body-worn cameras

Our Civil Enforcement Officers (CEOs) are equipped with body-worn video cameras. We may use the body-worn camera footage and sound recordings as part of our evidence gathering process when issuing a penalty charge. Body-worn video cameras are also used in the interest of the safety of our staff. In the event that members of the public use threatening behaviour, or are abusive or aggressive towards our staff, we may use the body-worn camera footage and sound recordings as evidence to prosecute perpetrators.

Who your information may be shared with (internally and externally)

We share information with internal departments for pursuing unpaid Penalty Charge Notices (PCN). e.g. Merton Enforcement Agents.

We share information with external bodies in the interests of justice and for the prevention of crime. e.g. London Tribunals, Police

We also obtain information from the DVLA so we can send statutory documents to the address of the registered keeper of the vehicle.

Our online parking system is supported by RingGo but is administered by our staff. Any information you supply to us will only be used for the purposes of administering parking permits. We may share some information directly with Park Now/RingGo to enable them to update certain information on the system that is either incorrect or out of date. Information will not be shared with Park Now/RingGo for any other purpose without your consent.

How long we keep your information

We will retain your information for the remainder of the financial year in which your case is closed, and for the next full financial year, and for as long as your case is live.

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a 'Subject Access Request'.

Find out how to make a Subject Access Request

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please write to us at:

Parking Services
Merton Civic Centre
London Road
Morden, Surrey

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner's Office

Please see the relevant section of the Corporate Privacy Notice.