Due to the current COVID-19 (Coronavirus), staff are trying to maintain services for the most vulnerable and many are being diverted to assist with essential services which means there may be a delay in responding to your enquiry.
Data Protection Act gives you the right to find out what information we hold about you.
How to make a request
Download and complete a personal information request form, or contact us on the phone number or at the address below. If you fill in the form, then post or bring it to us with proof of your identity. We do not charge for these requests.
How to request records about your child
On the form, fill in the section about your child and send us proof of your and their identity. If your child is 12 years old or over, they must sign the form to allow us to send their personal information to you.
How to request records relating to someone else
If you are requesting records on behalf of someone else, they must sign the form to allow us to send you their personal information. You must also send us proof of your and their identity.
If you are asking for disclosure of information about someone under special provisions of the Data Protection Act, for example for investigative reasons, please complete the following form.
Third party request form
What we will do
We will respond within one month or sooner if possible. If the request is complex we may extend this deadline. If we do we will write to you and advise of the extension and the reason for it. If the document has information about another person, we will remove that information before we send the copies to you.
We are required to respond to requests within one calendar month from the working day after the request was received. The deadline for responding to requests may be extended where authorities locate a significant volume of information.
If a correspondent is unhappy with the way their request was handled, they can ask for an internal review, which will be conducted by an independent officer not involved in the original decision.
No internal reviews were conducted in 2018/19
If, following an internal review, a requestor remains dissatisfied with the response they can approach the Information Commissioner's Office (ICO) to ask them to review the decision.
No formal enquiries were received from the ICO in 2018/19
Information Governance Team
Merton Civic Centre
Telephone: 020 8274 4901
Fax: 020 8545 4105