​​​​We welcome your views and use them to improve our services. Customer feedback is valuable in helping us to understand your expectations of service delivery, and in identifying service improvements across the council.

Reporting a problem

If your complaint relates to a council service please contact the relevant department to give them an opportunity to resolve your issue as quickly as possible.

Contact us about another service.

 

Issues we can’t take complaints about

We are not able to take complaints about:

This list is not exhaustive. Please check with the Complaints Team if you are not sure.

How to make a complaint

  • email: complaints@merton.gov.uk
  • writing to: The Complaints Team, Merton Civic Centre, London Road, Morden, SM4 5DX
  • telephoning: 020 8545 3060 (weekdays 9am to 5pm). We may ask you to confirm the details of your complaint in writing or by email.

If you have a complaint about children's social care you can contact us by:

 

Compliments

If you have been impressed by or pleased with one of our services, please let us know by sending an email to: compliments@merton.gov.uk or phoning 020 8545 3060.

You can also nominate a member of council staff for an Excellence Award. These are awarded once a year to individuals or teams that have demonstrated outstanding customer service.

 

Comments

If you have a comment about any aspect of the council's services, let us know by sending an email to: comments@merton.gov.uk or phoning 020 8545 3060 (weekdays, 9am - 5pm).

 

Policies

Read Merton's complaints policy (April 2017) to understand how we treat complaints.

Please note that there are some complaints that are handled under different policies. These include: