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Coronavirus: help for residents

Help and support is available if you've been affected by coronavirus.

Support if you need to self-isolate

You may be entitled to a £500 Test and Trace Support Payment if you have been told to stay at home and self-isolate by NHS Test and Trace.

Citizens Advice Merton and Lambeth are providing advice and support for any residents who need to self-isolate. Advisers can support you with a range of issues including applying for self-isolation payments of up to £500, welfare benefits, employment advice, foodbank and grant referrals and access to local and national government support schemes. Email with your name, postcode and telephone details, or ring 0808 278 7831 (Freephone), 10am to 4pm, Monday to Friday.

Merton COVID-19 Community Response Hub can provide support and deliveries of essentials such as prescriptions.

Other financial support

Other help and support

  • Merton COVID-19 Community Response Hub – help for isolated households and those at risk from COVID-19
  • Merton Community Response factsheets – information about where to go for support
  • Age UK Merton – support for older people
  • Wimbledon Guild – Talking therapies, grief support and well being support
  • Commonside Trust – Support and assistance to vulnerable individuals and families in Pollards Hill.
  • Wimbledon Foodbank – Part of a nationwide network of food banks, supported by The Trussell Trust.
  • Merton’s Community Fridge – Surplus fresh food is donated and redistributed to the community
  • Ahmadiyya Muslim Youth Organisation – Network of volunteers providing support to the vulnerable and those self-isolating. Linked to Bhaitul Futuh Mosque in Morden.
  • South West London Law Centres – Help for local people with legal advice and casework including problems they are facing as a result of coronavirus.
  • Carers Support Merton – Providing support to unpaid carers, both adults and young people.
  • Merton Dementia Hub – Providing support for people with dementia as well as their families and carers.
  • AECHO – Providing support for anyone from Afro/Caribbean and other ethnicities feeling worried, afraid or lonely during the COVID-19 pandemic.
  • Association for Polish Family – Providing advice, information and guidance including on Covid19 related issues. The service is available in Polish/English from 9am – 2pm Monday-Friday.
  • Merton Community Transport – Offering  food collection and transport for groups, organisations or individuals.
  • Merton Growbaby – Providing good quality, new and second-hand, baby clothes and equipment.
  • Merton Uplift (NHS) – Free service for anyone experiencing stress, anxiety or depression. Offers psychological therapies, wellbeing and specialist employment services.
  • Good Thinking is London's digital mental wellbeing service and offers support for common mental health conditions such as stress, anxiety, poor sleep or low mood.
  • Bereavement support 

Employment and training

People at high risk (clinically extremely vulnerable)

Help for people who are clinically extremely vulnerable to COVID-19

Young people

Children with special educational needs or disabilities

Merton's High Streets

Merton's High Streets have reopened. This includes non-essential retail, hospitality and close contact and beauty. We want you to keep safe so let's make sure that we all follow the rules for this next step.

Do customers have to wear a face covering?

In retail premises, close contact services (beauty salons, barbers etc.) and indoor hospitality venues it is a legal requirement for customers to wear a face covering unless they have an exemption.

Do I need to provide proof if I am exempt from wearing a face covering?

There is no legal requirement for individuals to carry proof that you are exempt from wearing a face covering.

Will I be able to use fitting rooms?

Yes, you are permitted to use fitting rooms if they are open. Shops however must have measures in place to control the transmission of COVID-19 in this area.

Do I need to scan the QR code if required and what if I don't have a smartphone to do this?

You must scan the QR code if asked to do this. If for any reason you cannot scan the NHS QR code you must provide the following information:

  • Your name
  • A contact phone number
  • Date of visit, arrival time and, where possible, departure time

Can I visit a pub or restaurant?

Hospitality venues are able to reopen but customers must sit outdoors with table service only. Social distancing and face mask rules must be observed. It is now a legal requirement that details must be taken of each person in a group to help NHS Track and Trace.

How many of us can sit together?

No more than six people from a maximum of two households.

Can I go inside to use the toilets?

Yes, customers can use toilets, baby changing rooms and breastfeeding rooms located inside – venues must ensure guidelines on ventilation, face coverings, cleaning etc. are followed in these areas.

Can pubs and restaurants provide takeaway alcohol now?

Yes, they are now able to provide takeaway alcohol. Takeaway food and drink (including alcohol) must not be consumed on the premises or adjacent to the premises. Customers purchasing food or alcohol for takeaway must not enter the premises to order or collect their takeaway.

Please drink responsibly and do not gather in public spaces to drink in large groups.

People with disabilities

British Sign Language (BSL) users