If your organisation is a charity and your property is used wholly or mainly for charitable works and is a registered charity, you are entitled to receive 80% mandatory relief.

If your organisation is not a charity but is another type of non-profit making organisation, you can apply for discretionary rate relief provided you meet the council’s criteria. Your organisation must be charitable, religious, or concerned with education, social welfare, science, literature or the fine arts, or the property must be used by a non-profit-making organisation and used wholly or mainly for the purpose of recreation.

You can also apply for discretionary rate relief as a top-up (up to 20%) in addition to any mandatory relief granted.

We review discretionary relief annually before the end of the financial year by way of a review form that must be completed and returned to us. Each case is reconsidered and may result in relief being extended for another year or not granted for the next year. The amount of relief granted is subject to change each year on review.

Contact us

Telephone: 020 8545 3751

Email: Business.Rates@merton.gov.uk

You can write to us at:

Director of Corporate Services
London Borough of Merton
PO Box No 559

We are no longer able to attend to personal visitors at the Civic Centre. You can email us anytime or telephone between 9am and 5pm.