This accessibility statement applies to the Merton RingGo Parking Permits website.
This website is run by Merton Council through our supplier RingGo. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Uploading a document requires use of a mouse.
- Some tables don’t have headers.
- Error messages and instructions are not associated with form fields.
- Autocomplete tokens have been set to "off" on some form fields.
- Users are logged off after a period of inactivity and this time limit is not adjustable.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Web Team.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact Parking Services.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Merton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Uploading a document requires use of a mouse. This fails WCAG 2.2 success criterion 2.1.1: Keyboard (Level A)
- Some tables don’t have headers. This fails WCAG 2.2 success criterion 1.3.1: Info and Relationships Level A)
- Error messages and instructions are not associated with form fields. This fails WCAG 2.2 success criterion 1.3.1: Info and Relationships (Level A)
- Autocomplete tokens have been set to "off" on some form fields. This fails WCAG 2.2 success criterion 1.3.5: Identify input purpose (Level AA)
- Users are logged off after a period of inactivity and this time limit is not adjustable. This fails WCAG 2.2 success criterion 2.2.1: Timing Adjustable (Level A)
What we’re doing to improve accessibility
We're working with our suppliers to rectify known issues as soon as possible.
Preparation of this accessibility statement
This statement was prepared on 19 March 2024. It was last reviewed on 19 March 2024.
The website was last tested on 18 March 2024 against the WCAG 2.2 AA standard.
The test was carried out by Merton Council. The most-viewed pages were tested by our website team using automated testing tools and manual checks, and manual audit of the website was carried out to the WCAG 2.2 AA standard.