Our engineers regularly check that our pay-and-display machines are working correctly. However, if you find a machine that is faulty or has been damaged please make a note of the location and machine number (which is painted in white on the bodywork of the machine) and report it to us.

Report a faulty pay-and-display machine

We will send an engineer to the location to investigate the fault.

You can also use the link to claim a refund if you lost money because the machine did not acknowledge your coins.

If your enquiry requires a response, please note that it can take up to 15 working days from receipt of your enquiry to respond to you.