On 10 October 2022, Merton Council’s Cabinet agreed not to renew the current street cleaning and waste collection contract with Veolia in 2025. The decision follows a review of the contract by the council, which is also being undertaken by the three other boroughs in the South London Waste Partnership (SLWP). There will be no impact on any current arrangements. Your waste and recycling collections, plus street cleaning will continue until it is replaced with the new service in April 2025.

Following Cabinet’s decision, we launched a six-week engagement programme asking people to give their views on the current street cleaning and waste collection service and what they thought should come next for the service. The Keep it Clean consultation closed on Tuesday 22 November, and received over 2,000 responses. A series of pop-up roadshows, public online meetings and resident meetings also took place at the beginning of November, giving people more opportunities to share their views.

Results and feedback will be analysed and available in January.

Your questions answered

What does this mean for rubbish and recycling collections?

There will be no impact on any current arrangements. Waste and recycling collections will continue as they are to 2025, and the new service will be ready to replace the current one when the contract ends.

Why has the council opted to exit the contract?

Following a review of the contract and listening to residents’ concerns, the council’s Cabinet has decided that the current contract has not met the standards expected by both the council and our current waste contractor.

Will there be a reduction in any services?

Current services will remain in place until 2025, there will be no reduction to any services. The aim is to provide better services.

When will the council have a new service ready?

The new service will be in place by April 2025.