​Our online payments page is normally available 24 hours a day, 7 days a week. If you are having problems making a payment online please read this page before contacting us.

M&S, John Lewis and Debenhams MasterCard, and Aqua cards

If you are unable to make a payment via our website using one of the above cards, please try a different card. If you have a bill, PCN or invoice with a reference number you can pay with these cards via our automated telephone payment line: 0300 4560504. We are currently unable to take payments from some of these cards via our website due to a technical problem. We apologise for the inconvenience.

Housing payments

Housing rent, service charges and garage rent must now be paid to Clarion Housing.

System requirements

Our online payments system currently supports the following browsers. To find out what browser you are using, go to the Help > About menu at the top of your browser window. If you use any other browser you may be unsuccessful in using the online payments system, and we recommend upgrading to a modern browser.

Windows Mac
  • Microsoft Internet Explorer 5.5 or higher
  • Netscape 8 or higher
  • Mozilla Firefox 1.0.7 to 3.0
  • Opera 8.0.2. or higher
  • Safari 1.3.1 or higher
  • Firefox 1.0.3 or higher

Report a problem

Please tell us the following information when reporting a problem:

  • the type of card you were using (Visa credit or debit card, MasterCard credit or debit card, Maestro, Delta, Electron, Solo);
  • date and time you tried to make a payment;
  • what you were trying to pay (business rates, council tax, housing rent, invoices, mortgages, penalty charge notices for parking or bus lanes, service charge, fixed penalties, bailiff notices);
  • reference number of the item you are paying;
  • any error messages displayed
  • the browser you are using, including version number; and
  • your telephone number so that we can contact you.

If you have also had a problem with making the same payment using our telephone payment system, please tell us the date and time of this problem too.

Contact us

We can only respond during office hours (9.00am - 5.00pm).

Alternative payment methods

Other ways to pay us