Our online payments page is normally available 24 hours a day, 7 days a week. If you are having problems making a payment online please read this page before contacting us.
Our online payments system currently supports the following browsers. To find out what browser you are using, go to the
Help > About menu at the top of your browser window. If you use any other browser you may be unsuccessful in using the online payments system, and we recommend upgrading to a modern browser.
- Microsoft Internet Explorer 5.5 or higher
- Netscape 8 or higher
- Mozilla Firefox 1.0.7 to 3.0
- Opera 8.0.2. or higher
- Safari 1.3.1 or higher
- Firefox 1.0.3 or higher
Report a problem
You will need to tell us the following when reporting a problem:
type of card you were using (Visa credit or debit card, MasterCard credit or debit card, Maestro, Delta, Electron, Solo);
date and time you tried to make a payment;
what you were trying to pay (business rates, council tax, housing rent, invoices, mortgages, penalty charge notices for parking or bus lanes, service charge, fixed penalties, bailiff notices);
reference number of the item you are paying;
error messages displayed
browser you are using, including version number; and
telephone number so that we can contact you.
If you have also had a problem with making the same payment using our
telephone payment system, please tell us the date and time of this problem too.
We can only respond during office hours (9.00am - 5.00pm).
Other ways to pay
Call 0300 456 0504 to pay by credit or debit card using our automated telephone payment service.
During office hours you can pay via an operator on 020 8274 4902.