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    Some online forms will be unavailable between the morning of Saturday 24 October to the evening of Sunday 25 October. We are sorry for the inconvenience caused by this maintenance work.
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    Coronavirus information for residents and businesses

Skip Navigation LinksMerton Council ❮ Pay a bill ❮ 

Problems with online payments

​Our online payments page is normally available 24 hours a day, 7 days a week. If you are having problems making a payment online please read this page before contacting us.

System requirements

Our online payments system currently supports the following browsers. To find out what browser you are using, go to the Help > About menu at the top of your browser window. If you use any other browser you may be unsuccessful in using the online payments system, and we recommend upgrading to a modern browser.

Windows Mac
  • Microsoft Internet Explorer 5.5 or higher
  • Netscape 8 or higher
  • Mozilla Firefox 1.0.7 to 3.0
  • Opera 8.0.2. or higher
  • Safari 1.3.1 or higher
  • Firefox 1.0.3 or higher

Report a problem

You will need to tell us the following when reporting a problem:

  • the type of card you were using (Visa credit or debit card, MasterCard credit or debit card, Maestro, Delta, Electron, Solo);
  • date and time you tried to make a payment;
  • what you were trying to pay (business rates, council tax, housing rent, invoices, mortgages, penalty charge notices for parking or bus lanes, service charge, fixed penalties, bailiff notices);
  • reference number of the item you are paying;
  • any error messages displayed
  • the browser you are using, including version number; and
  • your telephone number so that we can contact you.

If you have also had a problem with making the same payment using our telephone payment system, please tell us the date and time of this problem too.

Contact us

We can only respond during office hours (9.00am - 5.00pm).

Other ways to pay

Call 0300 456 0504 to pay by credit or debit card using our automated telephone payment service.

During office hours you can pay via an operator on 020 8274 4902.