Regulatory Services covers the following teams Environmental Health, Trading Standards and Licensing.

Why we need your information and how we use it

London Borough of Merton (LBM) is a public authority and has certain powers and obligations. Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the LBM’s statutory functions and powers. Some of these functions are listed below

  • Processing applications
  • Investigating complaints
  • Investigating any relevant illegal activity
  • Ensuring compliance with licensing/permitting guidance

LBM Regulatory Service is committed to ensuring that your privacy is protected when you provide information to us. This notice explains how we use personal data and how we protect privacy, security and the conditions under which we may disclose it to others.

What type of information is collected from you

The information that may be requested from individuals is listed below;

  1. Name
  2. Address
  3. Details of business premises
  4. Telephone numbers
  5. Date of birth
  6. National Insurance number
  7. E-mail address
  8. Payment information
  9. Qualification/certification dependent on service required

The processing of this information is necessary for compliance with a legal obligation to which we are subject to.

Who your information is shared with

We do not share your information with anyone else unless we are required to do so by law or it is necessary to provide our services to you. Listed below are some of the organisations we share your information

  • HM Revenues and Custom
  • Department of Works and Pensions
  • Police
  • Food Standard agency
  • Public Health England

We may also share your information in accordance with the National Fraud initiative

How long we keep it

LBM Regulatory Services are required under any statute, directive or local policy, as directed by the appropriate governing body to keep your information for as long as necessary to fulfil LBM’s legal obligations and responsibilities for which the information is used, after which time it will be destroyed.

How you can access, update and correct your information (SAR)

The Data Protection law gives you the right to apply for a copy of information about yourself . This is called a 'Subject Access Request'.

Find out more about how to make a Subject Access Request

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at

Regulatory Services
Merton Civic Centre
London Road
SM4 5DX 

Business Intelligence, profiling and automated decision making

Please see the relevant section of the Corporate Privacy Notice.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

Your information and rights

Please see the relevant section of the Corporate Privacy Notice

Information Commission Office

Please see the relevant section of the Corporate Privacy Notice