This is a privacy notice covering a number of services which are not covered in other privacy notices as listed below

  • Traffic and Highways
  • Future Merton
  • Transport
  • Waste Services – covering the clinical waste collection only

Why we need your information and how we use it

London Borough of Merton (LBM) is a public authority and has certain powers and obligations. Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the LBM’s statutory functions and powers. Some of these functions are listed below

Traffic and Highways

  • Highways maintenance and repairs
  • carry out emergency works
  • recover costs due to damage to the highway asset or enforcement duties
  • investigate insurance claims
  • check the quality of services
  • Consultation on CPZ’s
  • Skip licensing
  • Street lighting

Future Merton

  • Loans and grants for businesses and shops
  • Consultation on Local Plans


  • Provide transport for CSF and C&H clients

Waste Services

  • Provide clinical waste collections

LBM Environment and Regeneration is committed to ensuring that your privacy is protected when you provide information to us. This notice explains how we use personal data and how we protect privacy, security and the conditions under which we may disclose it to others.

What type of information is collected from you

The information that may be requested from individuals is listed below;

  1. Name
  2. Address
  3. Details of business premises
  4. Telephone numbers
  5. Date of birth
  6. National Insurance number
  7. E-mail address
  8. Payment information
  9. Qualification/certification dependent on service required
  10. Health information
  11. Race and Ethnicity

The processing of this information is necessary for compliance with a legal obligation to which we are subject to.

We also obtain personal information from the Fix My Street Pro Website for the purposes of Highways maintenance and repairs.

Who your information is shared with

We do not share your information with anyone else unless we are required to do so by law or it is necessary to provide our services to you. Listed below are some of the organisations we share your information

FM Conway is our contractor that manages the maintenance of our highways including crossovers and street lighting

Veolia is our contractor that collects Clinical waste between Wednesday to Friday each week and is free for residents.

Insurance companies - this is with regards to claims made due to the maintenance of the highways

How long we keep it

LBM Environment and Regeneration are required under any statute, directive or local policy, as directed by the appropriate governing body to keep your information for as long as necessary to fulfil LBM’s legal obligations and responsibilities for which the information is used, after which time it will be destroyed.

How you can access, update and correct your information (SAR)

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a 'Subject Access Request'.

Find out more about how to make a Subject Access Request

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at

Environment and Regeneration
Merton Civic Centre
London Road

Business Intelligence, profiling and automated decision making

Please see the relevant section of the Corporate Privacy Notice

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

Your information and rights

Please see the relevant section of the Corporate Privacy Notice

Information Commission Office

Please see the relevant section of the Corporate Privacy Notice