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NHS Complaints Advocacy Service

​The NHS Complaints Advocacy Service can help you make a complaint about a service you have received from the National Health Service (NHS). The service is free, independent and confidential.

They can help you to understand the NHS complaints process and make a complaint about your issues. If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, they can give you that support.

Contact details

Merton Council's role

From 1 April 2013 we are responsible for commissioning an independent advocacy service to assist local residents in making complaints about an NHS service they have received. We have joined with other London boroughs to appoint POhWER to provide this service.

Contact us

Consultation and Community Engagement Team
Merton Council
Civic Centre
London Road

Telephone: 020 8545 3896