​Our translation and interpretation service provides language services in more than 100 languages and local dialects, including British Sign Language. We offer experienced, trained professionals who treat your information confidentially and abide by our code ​of conduct. Please contact us if you want to see a copy.


The services we offer

We offer many services to external bodies, the​ voluntary sector and private individuals for which charges apply.

Our services include:

  • face-to-face interpreting
  • document translation: provided in Word but other formats may be requested
  • transcription of printed information, including council letters, into Braille and audio-tape
  • telephone interpreting: a three-way conversation for urgent cases where an interpreter can’t be present


Existing customers: book an interpreter

If you already have a customer ID number you can book an interpreter online:

Book an interpreter


Contact us

We’re happy to:

  • advise you on interpreting/translating matters
  • offer specialist guidance on the translation of publications
  • provide training on how to work with interpreters

For any queries or advice, please contact us:
Email: translationservicebookings@merton.gov.uk
Telephone: 020 8545 3397 (Monday to Friday, 9am-5pm)
You can leave a voicemail message outside these times.
Interpreters are available to work outside office hours and at weekends.


Register as an interpreter

You can register with us as an interpreter if you hold a minimum of a level 3 certificate in Community Interpreting. Request an application form by emailing translationservicebookings@merton.gov.uk.