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Skip Navigation LinksMerton Council ❮ Communities and neighbourhoods ❮ Crime prevention and community safety ❮ 

Domestic violence and abuse

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Domestic violence is any incident(s) of or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of gender or sexuality.

It’s not confined to one gender or ethnic group and includes ‘honour’ based violence, female genital mutilation (FGM) and forced marriage. The following are all types of abuse:

  • psychological
  • physical
  • sexual
  • financial
  • emotional

For help identifying domestic violence and abuse view NHS Choices – Recognising the signs of domestic abuse.


Further information


Helplines and support services

One Stop Shop

Merton has a confidential drop-in service for people experiencing domestic violence. It’s held every Monday between 9.30am -12.00 noon (except bank holidays) at Morden Baptist Church, Crown Lane, Morden, SM4 5BL. For further details call One Stop Shop on 020 7801 1777.

The One Stop Shop is currently suspended due to coronavirus. You can still access our services using the following details:

  • Independent Domestic Violence Advocate (IDVA): 020 7801 1777
  • Victim Support: 0808 168 9111
  • Legal advice relating to domestic abuse: 020 8543 3302
  • Refuge: 020 8943 8188
  • RASASC (if you have experienced any kind of sexual violence): 07437 330 784 by text or Whatsapp.

Victim Support

Victim Support has independent domestic violence advisors (IDVA) you can speak to.

Phone: 020 7801 1777 (Weeknights 8pm to 8am, weekends Saturday 5pm to Monday 8am)

Victim Support

National Domestic Violence Helpline

The National Domestic Violence Helpline is run in partnership with Women's Aid and Refuge.

The helpline is staffed 24 hours a day by fully trained helpline support workers and volunteers.

Phone: 0808 2000 247

National Domestic Violence Helpline

Men’s Advice Line

Advice and support for men experiencing domestic abuse and violence.

Phone: 0808 801 0327

Men’s Advice Line

Women and Girls Network

A women-only service that supports women in London who’ve experienced violence or are at risk of violence.

Phone: 0808 801 0660

Women and Girls Network


A lesbian, gay, bisexual and trans (LGBT) helpline for people who’ve experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.

Phone: 0207 704 2040



The Foundation for Women's Health Research and Development is committed to gender equality and safeguarding the rights of African girls and women.

Phone: 0208 960 4000, ext 1


Iranian and Kurdish Women’s Rights Organisation (IKWRO)

IKWRO provides advice to Middle Eastern and Afghan women and girls who are at risk of ‘honour’ based violence, forced marriage, child marriage, female genital mutilation and domestic violence.

Phone: 0207 920 6460

Iranian and Kurdish Women’s Rights Organisation (IKWRO)

Referral to MARAC

If a Victim Support independent domestic violence advisor (IDVA) thinks you’re at risk from future harm from domestic violence, they may discuss your situation at a meeting called a domestic violence multi-agency risk assessment conference (MARAC). At the meeting they draw up an action plan to help manage the risk.

If you’re a professional and would like to refer someone complete a MARAC referral form. Email the form to mertonmarac@merton.gov.uk.cjsm.net. You can also email any questions you have on domestic violence to this email address.

Domestic Violence Disclosure Scheme – Clare’s Law

If you are worried about your partner causing you harm or the partner of someone else causing them harm, you can ask the police and partner agencies to check their background. They can check if they have a record of abusive offences or if there is any other information to indicate they may pose a risk.

National Stalking Helpline

The National Stalking Helpline is the first national helpline to specialise in providing information and advice to victims of harassment and stalking.

Telephone: 0808 802 0300

National Stalking Helpline

Counselling Directory

Find a counsellor or psychotherapist near you.

Telephone: 0844 803 0252

Counselling Directory


MASCOT Telecare and Community Support Services provide a range of initiatives enabling people to remain at home with independence and security.

Telephone: 0208 274 5940


Police Community Safety Unit in Merton

Non emergency telephone - 101
Emergency telephone - 999

Other support services


16 Days campaign

16 Days of Activism Against Gender Violence is an international campaign which runs every year from 25 November to 10 December. Each year we have a themed campaign in Merton Civic Centre to promote the domestic violence support services available in the borough.