Providing your complaint relates to a food business or food purchased or consumed within the borough of Merton we can investigate or offer advice in relation to complaints about:

  • Items of food purchased at restaurants, takeaways and retail shops
  • Poor standards of hygiene or practices at food premises
  • Allegations that food has caused illness or food poisoning
  • Foreign bodies (items that should not be in food)
  • Chemical or metallic contamination
  • Sale of mouldy, stale, rancid or out of date food
  • Sale of counterfeit or illegally substituted foods and drink
  • Incorrect or misleading labels on food

Although we cannot investigate complaints about food purchased or a premises located outside the borough, we can offer advice and provide details of the relevant council to contact.

How to complain

Contact us to discuss your complaint and the most appropriate action to be taken.

For more details on food complaints and how we deal with them, please download and print our Food Complaint Advice Leaflet

Related websites

Contact us

Food and Safety
Regulatory Services Partnership
Merton Civic Centre
London Road

Tel: 020 8545 3025