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Arranging a funeral

Coronavirus

The imposed limit of 30 attendees at an outdoor funeral has been removed from 17 May 2021.

COVID-19: guidance - (Institute of Cemetery and Crematorium Management (ICCM) website)

Chapel attendance

The number of attendees at a funeral will be determined by how many people the venue can safely accommodate with social distancing measures in place. There will no longer be a maximum number of attendees. You should establish the safe capacity of the venue with the venue manager whilst organising the funeral. All reasonable measures should be put in place to maintain social distancing and keep those attending safe.

Following these guidelines we have increased the numbers in chapel to:

  • London Road maximum of 80 people
  • Merton and Sutton Joint Cemetery maximum of 96 people
  • Gap Road is temporarily closed.

Excess mourners will have to stand outside at a distance. The above numbers exclude the person officiating the service.

 

Chapel information

  • Hand gel stations will be in placed outside the chapel with the mourners encouraged to use  the gel.

  • Masks are expected to be worn in the chapel.

  • Bluetooth speaker will be available from the family to be use and operated by a nominated person from the family.

  • The Chapel doors will remain open for ventilation

  • The Funeral Director will take the coffin into the chapel, they will leave when the family can enter.

  • When the service is over the family leave the chapel when the Funeral Director will enter and remove the coffin to the hearse.

Arranging a funeral

These are some things to consider when arranging a funeral:

  • Do not make funeral arrangements until you are sure that the death does not have to be reported to the coroner, as this could affect the date when the funeral can be held.
  • The deceased person may have left instructions in their will or a letter about their wishes.
  • There may be an organ donor card or request for their body to be given for medical research.
  • Check whether they had paid into a funeral plan to cover some or all of the costs.
  • If there is no will or instructions the next of kin should decide what to do.
  • If you arrange the funeral‚ you are responsible for paying the bill, so first check where the money will come from and whether it will be enough. Most funeral directors will wait until probate has been granted or funds are released from the deceased person's bank account.

Documents we need

You will need to give us a Certificate for Burial and Cremation and a Cemetery interment form.

Certificate for Burial and Cremation (the 'green form')

The registrar will issue this after the death is registered. This must be taken to the cemetery on the day of the funeral and handed to the Cemetery Supervisor and not sent to the cemeteries office. The original certificate must to taken with the coffin to the cemetery. If it is not produced at the cemetery then the burial cannot take place.

For short notice funerals and Muslim funerals we require the Certificate for Burial and Cremation before we will take a booking for a funeral; this must be emailed to slwpcemeteries@idverde.co.uk.

Cemetery interment form

This must be completed and delivered to us two clear working days before the burial.

Cemetery Interment Form

Funeral directors

Most people require the funeral director to provide the following services as a minimum:

  • arrange for burial or cremation as appropriate
  • care for the deceased prior to the funeral
  • make all the necessary arrangements
  • provide appropriate staff
  • provide a hearse to the nearest cemetery or crematorium
  • provide a suitable coffin
  • transfer the deceased from the place of death to the funeral director's premises.

Complaining about a funeral director

If you have a complaint and your funeral director belongs to either of the following trade associations they may be able to help you:

Undertakers are not required by law to obtain a license to practice their business and are not required to belong to a trade association. Under these circumstances if you dissatisfied with the service provided you may wish to contact our Trading Standards team.

Funeral times

To give dignity and respect to each funeral service we allow one and a half hours between each funeral, which allows each bereaved family time to grieve without the pressure of being rushed, either by staff or other funeral parties.

Muslim, Saturday and short notice funerals

We accommodate about 90% of short notice burials where all the necessary legal documentation is provided, subject to operational demands, ground conditions, time permitting and existing burials.

If a Saturday funeral is required please contact the Cemeteries Office as soon as possible. We only provide one burial time slot at 11am and which is straight to grave. Unfortunately we cannot guarantee to accommodate this

For a Saturday Muslim funeral arrangements must be made with the Cemeteries Office by 10am the previous day. Organisations dealing with a death must contact the cemetery office at the earliest possible opportunity to make sure that we can accommodate the funeral. This should be confirmed before any other arrangements are made, particularly in respect of contacting distant relatives.

Please do not contact the cemetery directly.

A surcharge is applied in accordance with our fee schedule for Saturday funerals.

We do not carry out funerals on Sundays or public holidays.

Gardens of Peace Muslim Cemetery

Getting quotes for funerals

Costs for the same service may vary considerably from one funeral director to another. You may wish to get more than one quote to compare costs. 'Disbursements' are fees paid to others for example:

  • cemetery
  • crematorium
  • minister
  • doctors' certificates
  • newspaper announcements
  • flowers

Funeral payments are normally recoverable from the deceased's estate.

Get help paying for a funeral

If you are on a low income and need help to pay for a funeral you are arranging, you may be able to get a Funeral Payment.

If your husband, wife or civil partner dies you may be able to get Bereavement Support Payment.

The Children’s Funeral Fund for England can help to pay for some of the costs of a funeral for a child under 18 or a baby stillborn after the 24th week of pregnancy.

If there is no next of kin

If there are no suitable funeral arrangements for the disposal of the deceased, the council will exercise its duty under Section 46 of the Public Health (Control of Disease) Act 1984, to arrange for the deceased to be cremated or buried. This legislation allows for the recovery of expenses from the deceased's estate.

Organisations that can help

SANDS (Stillborn And Neonatal Death Society) offers support when a baby dies during pregnancy or after birth.

Contact us

idverde
Cemeteries Office
Cheam Depot
Cheam Park
Tudor Close
Cheam
SM3 8QS

Tel: 020 3876 8806
Email: slwpcemeteries@idverde.co.uk