This accessibility statement applies to the housing register application form.
This website is run by Merton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using the options on your computer
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some web pages don't have a descriptive title
- Some headings aren’t formatted correctly
- Some bullet point lists aren’t formatted correctly
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Web Team.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email web.team@merton.gov.uk
- call 020 8274 4901
We’ll consider your request and aim to get back to you in 2 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Merton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some web pages don't have a descriptive title. This fails the criterion “2.4.2: Page Titled (Level A)”. We are working with the suppliers of the website to fix this.
- Some headings aren’t marked up correctly in HTML. This fails the criterion “1.3.1: Info and Relationships (Level A)”. We are working with the suppliers of the website to fix this.
- Some bullet point lists aren’t marked up correctly in HTML. This fails the criterion “1.3.1: Info and Relationships (Level A)”. We are working with the suppliers of the website to fix this.
Disproportionate burden
Not applicable.
Content that's not within the scope of the accessibility regulations
Not applicable.
Preparation of this accessibility statement
This statement was prepared (first published) on 3 October 2024. It was last reviewed on 3 October 2024.
This website was last tested on 3 October 2024 against the WCAG 2.2 AA standard.
The test was carried out by Merton Council. Our website team used automated tools (including Monsido, Wave and Axe) and the NVDA screen reader to test a representative sample of pages.