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Cancel a parking permit

If you have an e-permit (bought via the RingGo website), you can cancel your parking permit as follows:

  1. Go to My Permit Applications on the RingGo website
  2. Click the Edit icon next to your permit
  3. Click Cancel Permit

If any refunds are due they will be applied to the card used for the original payment


Paper permits

To cancel your paper parking permit please write to the following address:

Parking Services
Civic Centre
London Road

You will receive a refund to the value of the number of full months till the expiry date of the permit. This is calculated from the date we receive your returned permit minus an administration fee of £20.

The processing time may be up to four weeks.

If you get a refund for a parking permit or an annual visitor permit and replace it for the same vehicle or address before the expiry date of the cancelled permit, your new permit will have the same expiry date as the cancelled permit.

You will pay a pro rata charge for the months that the new permit covers.

We will not refund unused visitor permits (half or full-day) or permits for electrically powered vehicles issued to residents.


Contact us

Contact Parking Services