Helping you stay independent

We will:

  • treat you with respect as an individual and as an equal.
  • be polite and easy to talk to.
  • be honest and open with you.
  • treat what you say to us in confidence and only share information about you with other people with your permission or if the law tells us we must.
  • do our best to help you achieve independence, choice and control in your life.
  • work and make decisions with you to provide the services you need in a way that suits you best.
  • give you all the information you need in a format that suits you so that you can make informed choices yourself.
  • support you to speak your mind and have your say, including through a sign language or community language interpreter, or an advocate, if you wish.
  • be fair and just with you and not put you at a disadvantage because of your race, age, sex, religion, social background, disability or sexual orientation.
  • make sure you feel safe to complain about the standard of services you get.
  • encourage and support you to share your views with us about how effective our services are in meeting your needs and those of the community at large.

Our new Customer Charter booklet