Introduction

In most cases, where you have received a service from the council, there will be a charge. The charges are based on a number of different criteria depending on the service you receive. For more detailed information please follow the links below or at the side of the page.

Chargeable services:

Mascot care if you live at home, home care, residential and nursing care, respite (Info to follow), Supporting People, Meals on Wheels (Info to follow), direct payment (Info to follow).

I have a query about my invoice - who do I contact?

  • Mascot/Careline - 020 8274 5940
  • Home Care / Day Centre  - 020 8545 4776 or 020 8545 4771
  • Nursing/Residential Care/Respite Care - 020 8545 4776 or 020 8545 4771

My carer has not arrived - whom do I contact?

Please contact your Care Management Team
Care Management Teams

  • Duty Office - 020 8545 4388 or 020 8545 4529

How can I pay my invoices?

Please contact Telephone: 020 8545 3632 to pay your invoice