The Direct Payments Forum is an informal get-together of customers who receive direct payments and provides an opportunity for them to chat, share concerns and listen to a range of speakers to enable customers to continue to use their direct payments effectively. The Forum also provides an opportunity to hear how others make direct payments work for them. The Direct Payments Forum meets regularly and set their own agenda based on what customers wish to talk about.  

Usually there are questions from direct payment users about issues they may be facing. Often there are other customers who have experienced the same thing and found a solution that may help. 

The Direct Payments Team from Merton Council also attend the forum to discuss any concerns and answer any questions service users may have. They also advise of any initiatives and up-to-date information regarding direct payments. We value feedback from our customers and attendees at the forum have provided direct input into our recent update of our User Guide and supporting leaflets. It is a really supportive group that can genuinely make a difference and provide an opportunity for customers to get to know the Direct Payments Team.

If you are currently receiving direct payments and would like to attend the Direct Payments Forum please contact us at the details below. We would really like to hear your suggestions.

DP Forum Minutes

Contact Us

Direct Payments Team
Morden Civic Centre
London Road
Morden
SM4 5DX

Email: Directpaymentsduty@merton.gov.uk