We can administer the financial affairs of people who may be living in their own home or a residential home who are having difficulty managing their own affairs and have no other relatives able or willing to act on their behalf.

We can undertake this role in one of two ways, either as an Appointee or as a Deputy.


When acting as an Appointee the Client Financial Affairs (CFA) Section can only administer the client’s Welfare Benefit entitlement. Permission to do so is obtained in each case from the Department of Works and Pensions. As Appointee the council will arrange to receive their income from the Benefits Agency and pay their bills.


When a client has other income or owns their own property an application has to be made to the Office of the Public Guardian to allow the CFA Section to be appointed as Deputy, under the jurisdiction of the Court of Protection. If the Court approves this request CFA will then be responsible for the management of all the client’s finances and will be required to sell the client’s property if they have gone into a Residential or Nursing Home, unless otherwise stipulated by the Court.

Additional services

  • "Protection of Property" facility for the safekeeping of personal client valuables.
  • Arrange funerals where there are no other next of kin, for the clients they represent or any other residents of the Borough referred by the Coroner’s Office.
  • Estate Settlement and for referring cases to the Treasury Solicitor.

The Client Financial Affairs ​(CFA) Section is part of the Community and Housing Finance Team, in the Corporate Services Department.​