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Coronavirus update: your rubbish and recycling service

Last updated 19 July 2021

Introduction

​As COVID-19 restrictions are lifted, we are continuing to work closely with our commercial partners, Veolia and Viridor, to minimise the impact of the pandemic on your recycling and rubbish collections. You can play an important part by making sure you dispose of rubbish and recycling safely and responsibly to help keep the service operating effectively and our collection teams and the public safe.

How to manage your waste

Please put disposable paper masks in your general waste and tie the bag securely. Don't put them in your paper and card recycling.

Households that are self-isolating because of a suspected or confirmed case of coronavirus

It is really important that households who are self-isolating follow the government's 'Stay at home' advice which states:

  • Store personal waste, such as used tissues and disposable cleaning cloths,
    in disposable rubbish bags.
  • Place these bags into a second bag, tied securely and kept separate from other waste.
  • These bags should be put aside for at least 72 hours before being put in your usual external general waste bin.
  • Please do not take this waste to Garth Road Household Reuse and Recycling Centre.

All other households

Residents should continue to use their recycling and rubbish collection service as normal. It is more important than ever to do everything you can to minimise the amount of waste you produce; that recycling is clean and dry, and that rubbish bags are all securely tied to help prevent spills and protect our collection teams and the public.

How to put your recycling and rubbish out for collection

Collection services

Check your collection day

Due to COVID-19, services may be operating with a reduced workforce, so your collection may take place later than scheduled.

If your collection is missed, please leave your bins at your normal point of collection and report a missed collection online. They will be collected at the earliest possible opportunity.

We are monitoring staffing levels on a daily basis to ensure recycling and waste can be collected. If necessary, collections of general waste and food waste will be prioritised.

Please leave your bins at the front edge of your property where our crews can see and easily reach them, but not on the road or the pavement. We will try to return to empty them in the coming days.

Bulky waste collection service

Bookings can be made for any weekday, excluding public holidays, by booking online or by calling 020 8274 4902. Lines are open Monday to Friday, 9am to 5pm. In order to use the service, you must be up-to-date with council tax payments. Please be aware that waiting times may currently be longer than usual and we are sorry for any inconvenience that this may cause. Store your bulky waste items securely on your property until your scheduled day of collection.

Garth Road Reuse and Recycling Centre

Street cleaning

We expect street cleaning services to continue to operate throughout January without significant disruption.

Bonfires

Please do not start bonfires for the disposal of your waste, as this has a dramatic impact on local air quality and can be harmful to people who are self-isolating.

Bonfires and smoke nuisance

Litter bins

Do not use street or park litter bins for disposing of excess waste.