On 1 October 2018 there were important changes to the recycling and rubbish collection service for residents living in houses, small blocks of purpose-built flats and converted flats. Most residents now have wheelie bins for their recycling and rubbish.

If you live in a larger purpose-built block of flats with communal (shared) bins, or you use purple and blue bags, there are no changes to your service, so please continue to use the service as normal.

Find your new collection day

Report missing wheelie bins

What goes in your bins, bags and recycling boxes

How to put your bins out for collection

 

What has changed

The changes include:

  • A different collection day for around three-quarters of households. Your new collection day is printed on the information pack that was attached to one of your new wheelie bins, when we delivered them. You can also look up your collection day here:

    Find your new collection day
  • Recycling collected on an alternate weekly basis: paper and card one week (from a new wheelie bin); plastics, glass, cans and cartons the next (from existing recycling boxes).
  • Rubbish (non-recyclable waste) collected every two weeks from a new wheelie bin.
  • Textiles collected for recycling every week.
  • Household batteries collected for recycling every week.

Food waste

We will continue to collect food waste every week. If your kitchen caddy or outside food waste bin are missing or damaged, please order a new food waste container.

Why we’re making these changes

The changes have been introduced to:

  • Boost Merton's recycling rate from 37% to over 45% within 12 months, making us one of the best recycling boroughs in London.
  • Keep our streets clean. New wheelie bins will reduce spillages on collection day and store your recycling and rubbish more securely between collections, reducing litter.
  • Save money. The new service will save up to £1.6 million per year; money that will be used to protect our vital services.
  • Increase efficiency and help the environment. Around three-quarters of households in Merton have seen their collection day change. This will help us make the collection rounds more efficient and reduce the amount of time collection vehicles are out on the road, which is good for the environment.

 

Information leaflets

These leaflets were delivered to homes in July 2018. The information in these leaflets is also available on this web page.

Leaflet for houses

Leaflet for small blocks of flats and converted flats

Leaflet for larger blocks of flats with communal (shared) bins

 

Your new wheelie bins

Missing wheelie bins

If you were expecting to receive new wheelie bins but they haven't arrived, please report missing wheelie bins online. Please continue to use black bags until your new wheelie bins arrive. Put them out for collection at the front edge of your property as described here: How to put out your rubbish and recycling for collection.

 

How to use your bins

When your bins were delivered, you also received an information pack. This tells you how and when to start using them.

What goes in your bins, bags and recycling boxes

How to put your bins out for collection

Dimensions of the new wheelie bins

Wheelie bin for paper and card:

  • Volume: 180 litres
  • Height: 1060mm
  • Width: 543mm
  • Depth including hinge: 680mm

Wheelie bin for rubbish:

  • Volume: 180 litres
  • Height: 1000mm
  • Width: 480mm
  • Depth including hinge: 740mm

Request a larger wheelie bin

Storing your bins

We surveyed the borough and delivered the best combination of bins for the space available at each property. If you do not have a permanent space to store the bins, telephone 020 8274 4902 and we'll re-assess your property.

Get help with moving your bins

If you currently receive an assisted collection service, this will continue. If you don't currently have an assisted collection, but think you may struggle with the new bins, and there's no-one in your household who can help you, please apply for an assisted collection.

 

Your questions answered

About your new wheelie bins

 

I haven’t received any wheelie bins - what should I do?

If you were expecting to receive new wheelie bins but they haven't arrived, please report missing wheelie bins online. Please continue to use black bags until your new wheelie bins arrive. Put them out for collection at the front edge of your property as described here: How to put out your rubbish and recycling for collection.

 

Will you collect general waste that doesn't fit in the rubbish bin or is put in the recycling bin?

We understand it may take some time to get used to the new service. During this time we will collect excess rubbish placed on top or next to the bin. Once the service is established, we will only collect rubbish (non-recyclable household waste) that is presented for collection in the new wheelie bin, with the lid closed.

If rubbish is put in the recycling bin it will not be collected, and we will leave a note asking you to remove the non-recyclable waste before the next collection.

 

Do I have to share bins with my neighbours?

You may have to share bins with your neighbours if you live in a flat and there isn’t space for everyone to have their own wheelie bins. We have looked at each block individually and put in the combination of bins that works best given the space available.

 

What should I do with my old bins?

If you previously purchased your own wheelie bin to store rubbish between collections, you will no longer need it. You could find another use for it around the home or garden. If you want to recycle your old bin, you can take it to the Garth Road Household Reuse and Recycling Centre.

 

Can I buy my own bin and use it?

No, only recycling and rubbish stored in bins, boxes and bags provided by Merton Council will be collected.

 

Why do I have to have wheelie bins?

There are a number of advantages to wheelie bins. Not only can they store more recycling and keep the paper dry, but they also keep the waste secure – reducing issues with windblown litter and spillages, and improving the appearance of our streets.

 

I don't produce enough rubbish to fill a wheelie bin, do I have to have them?

You will require the wheelie bins in order to have your waste collected. However, you are not required to present them for every collection: simply present them, on the correct collection day, when they are full. We advise that you present your outdoor food waste bin weekly, even if it is not full, to ensure food is collected regularly.

 

Can I get a larger wheelie bin?

If you live in a household of five or more, or have a medical condition that means you generate additional non-recyclable waste, you may be eligible for a larger bin.

Request a larger wheelie bin

 

About the new collection service

 

Why do we need to separate paper and card from other recycling?

Items like tins, cans and bottles may have liquid residue inside so keeping paper and card separate from these items keeps it clean. The lid on the new wheelie bins will also help to keep the paper and card dry. Good quality, clean and dry paper and card can be recycled into a wide range of high quality paper products. Lower quality paper and card can only be recycled into things like tissue paper.

 

What evidence is there that these changes will deliver results?

Councils with the highest recycling rates in England typically run a service with restricted capacity for non-recyclable general waste (rubbish). A prime example is neighbouring Sutton Council.  They had a new collection introduced in April 2017 and are predicting a recycling rate for this year of 50% - one of the highest recycling rates in London.

 

What measures are in place to ensure services don't suffer?

As with any major service change, we expect there to be a period of adjustment while our crews and residents get used to using the new service. We expect this to last for up to 12 weeks. Please help us by reporting any missed collections. Beyond this, measures are in place to ensure that you continue to receive a high quality service. Both Merton Council and the South London Waste Partnership will be monitoring the performance of the service closely to ensure that it continues to deliver for residents.

 

How can I check when my collection day is, and which containers to put out each week?

To check your collection day, please refer to your information pack which was delivered with your wheelie bins or use our online check your collection day service, where you can enter your postcode to look up your collection day and check which containers to put out for collection on each week.  

 

What about the garden waste collection service?

There will be no change to the day that your garden waste is collected, even if the collection day for your other recycling and rubbish changes.

 

What time do I need to put my containers out for collection?

Make sure your containers are out by 6am on collection day at the front edge of your property, close to the public pavement, so they can be easily seen and reached by our collection crews, who will return them to the front edge of your property.

Putting out your rubbish and recycling for collection