We are conducting an address audit for our assisted waste and recycling collections service. This is to ensure all residents who need help with presenting their bins are receiving the right support.
What is an address audit?
An address audit is a routine check to confirm that the details we hold for the assisted collections service are up to date.
The audit will help us:
- ensure that eligible residents continue to receive the service, or can sign up
- identify households where assistance is no longer needed
- improve the efficiency of our waste and recycling collections
What you need to do
If you currently receive assisted collections, we will contact you twice by letter.
The letters will ask you to:
- confirm your full name and address
- confirm that you (or someone in your household) still need assistance
Accessible version of the letter
We are committed to making our services accessible to everyone.
If you are blind or visually impaired, you can download a screen reader-friendly PDF version of the letter.