Report a problem

Report a dangerous tree

Report damage caused by a tree

Report a street that needs cleaning due to fallen leaves

Report another problem with a street tree

What happens next

After you have reported a tree issue to us, we aim to:

  • inspect the tree within 10 working days
  • complete works (where necessary) within 30 working days.

If the tree you have reported is causing a danger to the public, we would treat this as an emergency and aim to attend within 2 hours.

We will only prune overhanging trees in certain circumstances: see Overhanging Trees.

If sufficient time has passed and you feel an update is needed, please email quoting your enquiry number and post code.

Insurance claims

Claim compensation for damage caused by a street tree