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A "needs assessment" is often the first step towards getting the help and support you need.
In order to get assistance, you should contact the following five voluntary organisations:
The above organisations will work alongside you to find appropriate non-statutory support either from within their own organisations or by utilizing the many and varied support and services available in the wider community. Following this, if necessary, the voluntary organisations will refer into the appropriate team such as Older People / Physical Disability Duty, Learning Disability Duty, Housing, Occupational Therapy Service.
From 1 April 2015 all safeguarding concerns will go directly to the Adult Safeguarding Team; Tel no 0208 545 3983 or email Safeguarding.firstname.lastname@example.org
Also, Provider Complaints will go directly to the Contracts and Procurement Team; Tel no 0208 545 3059 or email@example.com
A needs assessment is often the first step towards getting the help and support you need.
A needs assessment (also called a community care assessment) is an opportunity for you to tell us about your circumstances and discuss your care needs. The aim is to reach an agreement about what help can be provided by Merton Council's Community Care Department.
During a needs assessment, a member of the Community Care Team will ask how you are managing to take care of yourself and what help you feel you may need.
The discussion in a needs assessment may include:
The discussions will only include questions which are necessary to decide what help you need.
You will speak with a trained contact worker who can provide information and signposting.
If your enquiry is complex or if you need an assessment you will either be transferred directly to a member of one of our specialist social services teams, or we will take basic details from you and arrange for an appropriate member of our specialist social services team to call you back.
Our social services team member will discuss your situation with you in depth, provide information and advice, and may arrange services or a visit from our staff to assess your needs so that we can provide further help.
If you are an existing client of Adult Social Services we will put you through to the person looking after your case, or take basic details from you for them to call you back.
A member of the Community Care Team will be allocated to complete your assessment and manage your agreed care package.
Primarily, you and your views and wishes will be central to the assessment and with your permission we will take into account the views of your family, friends and other people who know your circumstances, such as your GP and other health professionals.
Merton is committed to meeting the needs of a diverse community and will arrange a language interpreter where required to assist you in making your views known during the assessment.
The Community Care Department receives requests for assessments from a large number of people and consequently gives priority to those people in most urgent need.
If this is the first time you have been referred, the Community Care Department will aim to begin your assessment within 48 hours, particularly if you are an older person.
The time taken to complete an assessment will vary depending on your situation and the complexity of the help you need. If you have complex needs, which require a very detailed assessment with input from specialist health professionals, some services may be put in place prior to the assessment process ending.
Usually assessments will be completed within 4 weeks.
In emergency situations, where someone is considered to be at great risk, interim services will be provided until the assessment is complete.
You should contact the service that would best meet your needs. See the service contact details below for details of all the community care services.
You can also use the online Community Care Enquiry Form form to ask about services. After you have sent in the form we will contact you to establish whether to carry out a needs assessment to decide if you are eligible to receive community care services
If you have a carer she/he may need some support to continue in their caring role. A carers assessment places the carer and their views and wishes central to the assessment and provides him/her with an opportunity to say what care they provide, for how many hours they provide it and what support they feel they need to maintain the caring role.
A carers assessment can be completed as part of your needs assessment or as a separate assessment in the carers own right.
A carer can request a carers assessment in their own right regardless of whether you have had a needs assessment or not. Similarly, if you have had a needs assessment, but refuse services, this will not effect the carers right to assessment.
All information collected by the community care staff is stored confidentially and will not be shared with a third person without your permission. If a carers assessment forms part of your needs assessment, the information and outcomes will be logged jointly and you will both receive copies of the outcomes. If your needs assessment and the carers assessment have been carried out as separate assessments the information will be stored separately and each of you will only be sent copies of the outcomes of your own assessment, unless you request otherwise.
You may be asked to pay for your services in full or make a small contribution to the overall cost. These charges are based on your ability to pay, which is determined by the completion of a financial assessment.
A financial assessment will take into account income, out goings and savings. If you are on a very low income (income support level and below) and have no savings there will be no charge. If you have a higher income and/or savings you will be assessed to pay a contribution towards the total cost of your service package. Charging arrangements are in accordance with Department of Health Guidelines.
Yes it is possible for the Community Care Department to give you the money to buy your own care, rather than purchase it on your behalf. This system, which is called ‘Direct Payments’, enables you to purchase care directly from friends or neighbours. If you choose to use this system you will be responsible for recruiting and employing care staff, organising their day-day tasks and keeping records of expenditure.
Once the assessment has been completed you will be sent a:
At this point you will be receiving most, if not all of the services that the community care team agreed to provide.
Whilst the Community Care Department want to support as many people as possible, there is a duty to ensure that the services go to those who most need them. Whether you qualify for a service will depend on your level of identified need when matched against set eligibility criteria. The eligibility criterion consists of four bands as laid down by the Government. These are:
The community Care Department will meet any identified needs that are critical or substantial, but not those that are moderate or low. However, there may be voluntary service organisations that can help you with these.
If you do not agree with the conclusions of the assessment you can ask for the decisions to be reconsidered. You also have the right to complain if you are dissatisfied with an assessment decision or the way in which your assessment was completed.
Your needs and the services provided will be reviewed on a regular basis. This is to ensure both that you still require the services and that what is provided still meets your needs, which may have changed.
|Contact name||Telephone and email||Address|
Adult First Response Team
From 9.30am-1.30pm Monday to Friday on:
In case of an emergency between
Out of Hours Service 5.30pm-9.00am Monday-Sunday on
Adult First Response
Older People and Physical Disability
Merton Civic Centre,
Morden, Mitcham and Wimbledon
020 3458 5580 Morden
020 8544 9799
The Wilson Hospital Cranmer Road
Surrey CR4 4PT
|Merton Community Alcohol and Drugs Team||
020 8687 4666
The Wilson Hospital Cranmer Road
|Complaints||020 8545 3060||
Customer Services Officer
Surrey SM4 5DX
|Mascot community alarm scheme||
020 8274 5940
020 8540 0355
Merton Civic Centre,
This page was last updated on Thursday 19 January 2017