Merton Council is committed to preventing homelessness and providing
alternative housing options wherever possible to avoid the need for people to make a homeless application
and face the prospect of temporary accommodation or having to sleep rough. The Council prevents homelessness
in the following ways-
Helping people to stay in their current accommodation
- Advising tenants of their rights of occupation, or negotiating
with landlords on their behalf. Where customers are having trouble affording their rent we provide advice
and help claiming benefits.
- Providing advice on court proceedings for Private, Council, and Housing
- Intervening in cases where a Landlord is harassing tenants or threatening
to evict them illegally.
- Providing advice and assistance to people who have difficulties paying
- Providing legal advice on relationship breakdown
- In cases where young people have been asked to leave by their parent
or guardian, we offer mediation to help them resolve any difficulties.
people find alternative accommodation
- Merton Council has referral rights to a number of local
hostels some of which provide supported housing.
- Merton Council runs a service called Housing Solutions
that provides private sector tenancies to customers who the council would likely have a legal duty to
- Some people that are threatened with homelessness are given additional
priority on the council’s housing register so homelessness is prevented by an offer of a Housing Association
home where possible. The rules that concern who gains additional priority are complicated and
are set out in the Council’s Register and Nominations policy; it will depend on whether your household
falls into a specified priority group. If you are threatened with homelessness and you fall into a priority
group your case will be referred to an options adviser who will visit you and check all your circumstances
before giving you additional priority. Unfortunately there is a chronic shortage of Housing Association
properties. This, coupled with the large number of applications received for housing, means that demand
far outstrips the supply of properties that is available, particularly for large family sized properties,
so there is no guarantee that the Council will be able to re-house you before you are actually homeless
should I do if I think I am going to be homeless?
The most important thing to do is to contact us as soon as possible
for advice on your housing options. If you wait for a long time before contacting us there is an increased
chance that you will become homeless. Remember, not everybody is entitled to accommodation under homeless
Telephone: 020 8545 3636
Out of hours: 020 8770 5000 (provided by Sutton