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Make a homelessness referral (duty to refer)

Public authorities should use this form to notify us of service users they consider may be homeless or threatened with homelessness.

Make a referral



Under the Homelessness Reduction Act 2017, public authorities have a duty to refer service users to us whom they believe to be homeless or threatened with homelessness (for example, if it is likely they will become homeless within 56 days).

It is important that agencies make these referrals to us so that we can prevent and relieve homelessness effectively.

A referral does not replace a homelessness application. If the person wishes to approach us directly to make a homelessness application they can do so.

Before making a referral, a public authority must:

  • Have consent to the referral from the person(s) being referred
  • Allow the individual to identify the housing authority in England to which they would like to be referred
  • Have consent that the service user’s contact details can be given so the housing authority can contact them regarding the referral

You will need:

  • Details for the service user, including their preferred method of contact
  • To confirm that you have consent to the referral from the person(s) being referred