Merton Enforcement Agents provide an in house enforcement collection service for the London Boroughs of Merton and Sutton in respect of unpaid Council Tax , Business Rates, BID levies and RTA offences. They are not restricted however to just acting within those borough boundaries.
Each Agent is certificated through the County Court , holds a level 3 training certificate, complies with the prescribed legislation, accepted enforcement practice and an internal code of conduct.
Enforcement Agents are permitted to work 7 days per week between 06.00 hours and 21.00 hours.
They wear uniform which has a Merton Logo, carry their council ID, certificate, and letter of authority to act, and use a body worn camera.
Video footage is stored for 14 days prior to deletion, however in some instances where the information is required for evidential purposes it may be stored beyond this time.
The fees charged as set out below are in accordance with the legislation and are not removed on cases where the initial debt is reduced or removed. For example if a PCN debt is reduced on appeal the fees applied remain due and payable and subject to enforcement action.
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Pay an Enforcement Agent charge online by credit or debit card
The processes that they must follow have recently changed due to a major reform in the enforcement industry that came into effect on 6 April 2014.
Fees Enforcement Agents
can charge (Citizens Advice website)
The process for new cases must start with the issuing of a Notice of Enforcement. This carries a statutory fee of £75 which is added to the balance that the Enforcement Agent Team have been instructed to collect. This is known as the Compliance Fee. At this stage you are encouraged to pay the total sum due in full or if you cannot do that to contact the Enforcement Agent Office on 020 8274 5986 in order to discuss your account.
If you do neither by the date and time as shown on your Notice of Enforcement, an Enforcement Agent will be instructed to attend your property in order to "Take Control of your Goods". Whether this action is completed or not you will become liable by virtue of that visit for a statutory Enforcement fee of £235.00. This action will also take place where you have defaulted on an arrangement given at the Compliance stage. If the Enforcement Agent has taken control of your goods he will provide you with paperwork ( Controlled Goods Agreement ) detailing the amounts to pay together with a list of items that he has control of and an agreed term of repayment if applicable. He will leave the goods with you at this stage.
When the Enforcement process relates to a Penalty Charge Notice your vehicle may be immobilised by clamping and will usually remain as such for a statutory 2 hour period prior to removal. Vehicles may also be immobilised on the Public Highway away from the registered keepers address as the Enforcement agents vehicles are fitted with Automatic Number Plate Recognition cameras. If payment is received after 1:00pm the clamp may not be removed from the vehicle until the following working day.
Sale or Disposal stage
If you do not pay in cases where goods have been taken into control within a property, you will be given prior notice of his intention to re-enter where he will remove goods for the purpose of sale or disposal. For this action you will be charged a statutory sale or disposal fee of £110 (this is applied whether the goods are sold or not) together with any disbursements. These may include locksmith, contractor or storage costs.
Likewise if it is necessary to remove a vehicle the statutory sale or disposal fee of £110 is applied together with any disbursements. In this instance this may include towing costs as well as other disbursements as mentioned above.
Merton Enforcement Agents
P O Box 63
Tel: 020 8274 5986
We are no longer able to attend to personal visitors at the Civic Centre. You can email us anytime or telephone between 9am and 5pm.